Founded in 2017, refurbed is Europe’s fastest-growing marketplace for refurbished products, active in 23 European countries and having surpassed €2Bn in GMV — all while being profitable. With beautiful headquarters in Vienna, we operate as a remote-first company and have been recognised as a Top DACH Employer by Kununu for three consecutive years.
Our mission is to make sustainable consumption the easy choice by enabling customers to buy products up to 40% cheaper while significantly reducing CO₂ emissions.
If you thrive in an environment that values momentum, ownership, and impact, you’ll feel at home here. We’re a fast-paced, high-performance team that works hard and challenges itself everyday. To enable this high-performance every team member enjoys full autonomy over their location (we’re remote-first).
We're looking for a Head of Product – Marketplace Intelligence to lead product strategy and execution across user acquisition, pricing, monetization, and marketplace performance. Reporting to the Director of Product, you'll lead Product Managers and an SEO Manager while partnering closely with Marketing, Growth, Data Science, Engineering, Analytics, and Commercial teams.
This is a senior leadership role focused on leveraging data, experimentation, AI-powered decisioning, SEO, and recommendation systems to drive sustainable growth. You'll define the vision for marketplace intelligence, align teams around high-impact opportunities, and build scalable product capabilities that improve customer discovery, acquisition efficiency, and monetization.
WHO YOU ARE:
- 8+ years of product experience, including several years leading product teams, product areas, or strategic product domains.
- A track record of building strong product teams, raising the quality of product thinking, and creating an environment where teams can do their best work. Proven experience managing, coaching, and developing Product Managers, helping them grow in ownership, product craft, strategic thinking, and business impact.
- Ability to reason through complex marketplace trade-offs, including customer experience, conversion, supply, demand, margin, pricing, and long-term marketplace health.
- Strong communication skills and the ability to make complex marketplace, growth, data, and AI topics understandable, actionable, and inspiring. Ability to create clarity in ambiguous, cross-functional, and highly strategic product areas where the right solution is not obvious from the start.
- Strong analytical skills and a deep understanding of experimentation, product metrics, funnel performance, and business impact measurement.
- Strong analytical and strategic thinking, with a deep understanding of experimentation, product metrics, funnel performance, marketplace dynamics, and business impact measurement.
- Strong technical fluency: you do not need to be a data scientist, but you should be able to guide product decisions involving data pipelines, model inputs and outputs, ranking logic, experimentation design, system constraints, and technical trade-offs.
- Excellent stakeholder management skills, with the ability to align Product, Marketing, Growth, Data, Engineering, and Commercial teams around shared priorities and outcomes.
- A structured, outcome-oriented approach to product strategy, discovery, prioritization, and delivery across multiple squads.
- Passion for sustainability, marketplaces, AI, growth, and building intelligent systems that create real-world business impact.
Location & eligibility: This role is open to candidates based in Europe (including UK) only with a valid right to work.
WHAT YOU'LL DO:
- Own the product vision, strategy, and roadmap for refurbed’s Marketplace Intelligence product area.
- Lead product squads focused on user acquisition, recommendation systems, and pricing capabilities.
- Manage and develop a team of Product Managers, ML Product Managers, and an SEO Manager.
- Work closely with Marketing and Growth to connect product strategy with acquisition, SEO, conversion, and marketplace growth opportunities.
- Partner with Data Science, Engineering, Analytics, Commercial teams, and Leadership to define how AI, ML, experimentation, and decisioning systems should support marketplace growth.
- Translate company and product strategy into clear product problems, business requirements, decision domains, user stories, and measurable success criteria.
- Help the team, identify and prioritize high-impact opportunities
- Help teams balance customer experience, commercial outcomes, marketplace health, sustainability impact, and long-term growth.
- Build strong alignment across Product, Marketing, Growth, Data, Engineering, and Commercial stakeholders.
- Ensure that AI- and ML-powered capabilities and strategy translate into measurable business outcomes.
- Communicate complex marketplace, data, ML, SEO, and growth topics clearly to technical and non-technical stakeholders.
- Coach and support your team in product discovery, stakeholder management, prioritization, execution, and outcome-driven product thinking.
WHY YOU WILL ENJOY WORKING WITH US:
Our Culture and Values:
- Decisions should be made based on facts and not by hierarchy levels? We sure think so!
- We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
- You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
- No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!
Personal & Professional Development:
- You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.
- We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
- We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.
Flexibility:
- We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
- We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
- You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops
…and much more! See https://careers.refurbed.com/ for further insights!
