RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management. We partner with some of the world’s most innovative companies, including Fortune 500 businesses and leading startups.
We are a small but strong team of 190+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for a talented Hiring Success Manager, America to help spearhead the overall look and feel of our features and services.
Role Overview
As a Hiring Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process. This involves providing insight about employment in the country of hire, providing a clear explanation of how to hire compliantly via an EoR, providing proactive updates on progress to all parties involved in hiring, keeping internal platforms updated, and following internal processes to ensure all steps are completed accurately. You may also be responsible for offboarding employees when they come to the end of their employment.
What you'll be doing:
- Own the Onboarding Experience
- Manage a portfolio of employees, overseeing the complete onboarding process through our RemoFirst platform.
- Explain the global employment requirements to clients and employees, gather necessary documentation, and collaborate with third-party partners to ensure locally compliant paperwork.
- Keep all parties informed of progress every step of the way.
- Leverage EOR Expertise
- Use your Employer of Record background to educate and guide clients on best practices for compliant, efficient global hiring.
- Partner with our internal knowledge base and local experts to remain at the forefront of EOR solutions in each country.
- Maintain Accurate Data
- Ensure all core information related to onboarding is correct and up to date in our systems.
- Work closely with our global network of partners to uphold compliance and consistency.
- Champion Continuous Improvement
- Collect user feedback and share it with our Product team to influence future enhancements.
- Stay informed about product updates so you can advise clients and team members with confidence.
- Resolve Service Issues
- Proactively manage any onboarding service issues, collaborating with internal teams and local partners to resolve problems efficiently.
Qualifications
- 2+ years of experience in Account Management or Customer Support/Success roles, ideally within an HR Tech SaaS environment. Experience in Talent Acquisition or HR operations is also highly relevant.
- Experience in EOR (Employer of Record), global HR, or payroll-related support.
- Strong organizational and time-management skills to handle multiple onboardings across global time zones.
- Proactive by nature – you anticipate challenges, take the initiative, and consistently seek improvements.
- Proven ability to collaborate effectively in a remote-first, globally distributed environment.
Skills:
- Time Management: You will be participating in meetings, supporting our customers, and working with local partners; then throw time zones in the mix, and that’s quite the day. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance.
- Attention to detail: Hiring people globally means being compliant in every country we operate in and translating our client’s requirements perfectly every time.
- Empathetic: you need excellent people skills to connect with clients and their employees. You will use your empathic abilities to handle all sorts of conversations with multiple audiences.
- Excellent communication skills: as we’re working with many people from all over the world, it’s important for us to communicate, quickly adapt and relay information in different ways. Excellent English (both written and verbal) is a must.
- Independent and autonomous: as we work, we’re naturally independent. As much as we’re connected you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution.
- Collaborative: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done.
- Motivated: we want our team to be passionate about our mission. Freedom of work applies not only to our customers but to ourselves. Additionally, you will need motivation and initiative to identify and/or support tasks that need to be improved without being asked.
Why Join RemoFirst?
- Startup Environment: Be part of a scaling startup where your voice matters and your impact is tangible. You take part in shaping the future of RemoFirst.
- Growth Opportunities: Join a fast-growing team with the opportunity to shape the future of our support operations.
- Work for a Market Leader: Support innovative companies like Microsoft, Mastercard, and leading startups as part of your daily role.
- Remote-First: Enjoy the flexibility of working remotely with a team distributed across the globe.
- Perks: Competitive compensation, best-in-class tools, and growth resources to succeed.
