Remote Talent LatAm is partnering with our client, a growing digital marketing company, to hire a Senior Project Manager to lead the project management function and drive operational excellence. This is a strategic leadership role, not just task management.
You will own the systems, processes, and governance that stop bleeding margin and keep clients happy without burning out the team. You'll work directly with leadership to solve the most pressing operational challenges: budget visibility, resource allocation, and cross-department coordination.
If you're energized by fixing financial chaos and building systems that scale, this is your role.
What You'll Own
You'll spend 80% of your time on:
- Building budget tracking systems that prevent margin bleed
- Creating dashboards that show leadership what's actually happening
- Designing workflows that make the team more profitable without working harder
- Making tough calls about resource allocation and timeline enforcement
- Coaching the Junior Project Manager to handle tactical execution
You'll spend 20% of your time on:
- Resolving escalations that can't be handled at lower levels
- Attending key client meetings as needed
- Strategic planning with leadership
Responsibilities
1. Time Budgeting & Profitability Governance (Your #1 Priority)
- Deploy and manage real-time budget vs. actual tracking for all client accounts
- Establish weekly budget review cadence with account teams
- Create and enforce escalation protocols (alerts at 80%, 100%, 115% of budget)
- Implement hard stops at 100% budget requiring MA approval to continue
- Build and maintain profitability dashboard for leadership with monthly reviews
2. Capacity Planning & Resource Allocation
- Maintain visibility into team capacity across all departments (SEO, Paid Media, Content, Dev)
- Forecast resource needs and flag capacity constraints before they become crises
- Balance workloads across team members to prevent burnout and ensure quality
- Partner with leadership on hiring decisions based on capacity data
3. Process Improvement & Standardization
- Audit existing workflows within first 30 days and present gap analysis to leadership
- Identify and implement quick wins that immediately improve efficiency
- Create urgency hierarchy and priority matrix so not everything is "urgent"
- Standardize project workflows in ClickUp with templates and automations
- Document all processes and train team on new systems
4. Cross-Department Coordination
- Serve as the operational hub connecting SEO, Paid Media, Content, Dev, and Client Success teams
- Resolve resource conflicts and timeline dependencies across departments
- Ensure smooth handoffs between teams during client onboarding and project execution
- Facilitate communication without becoming a bottleneck
5. Client Escalation Management
- Own the resolution of project-related client escalations
- Partner with Account Managers to ensure client expectations are managed proactively
6. Team Leadership
- Manage and mentor the Junior Project Manager
- Define clear task distribution: Sr. PM owns 80% strategic work, Jr. PM owns 80% admin/execution
- Build a scalable PM function that grows with the agency
Requirements
Must-Have Experience:
- ✅ 8+ years of project management experience in a digital marketing agency or similar environment
- ✅ Proven track record of improving profitability through operational excellence
- ✅ Experience managing cross-functional teams (designers, developers, strategists, media buyers)
- ✅ Direct experience with budget tracking, time management, and resource allocation at scale
- ✅ History of implementing and optimizing project management systems from scratch or fixing broken ones
Technical Expertise (Required):
ClickUp Expert: Advanced proficiency required. You should be able to build complex workflows, automations, dashboards, and custom fields from scratch. This is our primary PM tool. There is no learning curve budget. If you're not already a ClickUp expert, this role isn't for you.
Capacity Planning Tools: Experience with resource management features and forecasting
Time Tracking Systems: Proficiency with time tracking tools and integration with project management platforms
Reporting & Analytics: Ability to build dashboards that surface actionable insights (not just data dumps)
Google Workspace: Strong proficiency with Docs, Sheets, and Slides for documentation and reporting
Leadership & Soft Skills:
- Strategic Thinker: You see the big picture and can translate it into actionable processes
- Bias for Action: You move fast, make decisions with imperfect information, and iterate
- Excellent Communicator: You can communicate up to leadership, across to peers, and down to team members with equal clarity
- Comfortable with Conflict: You can enforce deadlines and budgets without damaging relationships
- Process-Oriented: You document everything and build systems that work without you
- Coaching Mindset: You develop people, not just manage tasks
Nice-to-Have:
- Experience with EOS (Entrepreneurial Operating System) or similar business operating systems
- Familiarity with digital marketing deliverables (SEO, PPC, content, web development)
- Experience with AI tools for productivity and automation
- Background in agency operations or consulting
Benefits
- Compensation: $2,500 per month (USD), negotiable based on advance experience and qualifications.
- This is a full-time role with 8-hour shifts, totaling approximately 40 hours per week.
- Candidates must be able to work standard USA business hours, Monday through Friday.
Eligibility Criteria:
- This position is only open to candidates residing in Latin American (LATAM) countries, such as:
- Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered.
Resumes must be submitted in English.
Applications that do not meet these criteria will be automatically rejected.
