Account Manager

ob Description - We are seeking a proactive and detail-oriented Account Manager to manage key operational and customer service tasks. This role requires excellent organizational skills, communication abilities, and a commitment to maintaining efficient workflows.

Key Responsibilities:

1. Order Management: Enter purchase orders into QuickBooks, file them in a specific format, and maintain accurate records on a spreadsheet.

2. Shipping Coordination: Communicate with the warehouse to ship orders and update spreadsheets accordingly.

3. Digital Access Support: Send eBook access to customers using designated software.

4. Billing: Process invoices to the Department of Education after order shipment, adhering to specified formats.

5. Payment Tracking: Monitor payments through the Board of Education website and follow up with customers for unpaid invoices.

6. Bookkeeping: tracking expenses and income in quickbooks

7. Customer Support: Respond to customer emails and inquiries related to orders promptly.

8. Data Management: Conduct data harvesting and maintain organized records.

9. General Management: Support other operational tasks as needed.