What this job can offer you

This role offers the opportunity to be an early and critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team. You’ll gain exposure to complex HR, payroll, and compliance environments across multiple states and industries, with continuous opportunities for growth and learning in a fast-moving, scaling environment. You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work. Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR & Payroll platform for global businesses.

What you bring

• 3+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS PEO environment
• Familiarity with co-employment structures, payroll tax obligations, and benefits administration
• Demonstrated project management skills with the ability to manage multiple concurrent client timelines
• Clear, empathetic communication skills with a focus on proactive client guidance
• Strong cross-functional collaboration abilities, particularly with Sales, Product, and Operations
• An analytical mindset with excellent problem-solving abilities.
• Resilient and able to adapt to a fast-paced, international work environment with a passion for making an impact.
• Team player with the ability to work independently and take own responsibility.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• Proficient in using Google Sheet or Excel.
• Ability to work within a MacBook Pro environment
• You understand the need and idea to work largely asynchronously.
• You write and speak fluent English.
• Not required but is considered a plus if you have a working knowledge of Monday.com, Notion, Slack and Salesforce.
• Not required but is considered a plus if you have working knowledge of Worklio.

Key Responsibilities

• Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding.
• Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria.
• Coordination of any wage-based reconciliations for accurate parallel payroll runs.
• Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services.
• Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements.
• Effectively communicate with customers, teammates, supervisors and vendors in a timely, clear and professional manner and in alignment with our value of Care.
• Maintain confidentiality of all customer and employee information.
• Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities for scalability.
• Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale

Practicals

• You'll report to: Manager, Global Payroll Implementation
• Team: Global Payroll Implementations
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; US
• Start date: ASAP

Application process

1. Interview with recruiter & skills assessment
2. Interview with Payroll Implementation team members
3. Interview with Director of Global Payroll Experience
4. Bar Raiser Interview
5. Prior employment verification check

#LI-DNP