Solutions Engineer- EMEA
•NetBox Labs· 11h
🎧 Support⏰ Full-time📈 Mid Level💰 £75k-110k🇬🇧 London, UK
11h ago
Render·2 months ago
At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.
Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.
Our platform is trusted by over 3 million developers worldwide and continues to grow rapidly. In January 2025, we raised $80M in Series C financing, bringing our total funding to $157M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development.
We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.
We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.
We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.
Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.
As a Billing Support Specialist at Render, you'll be the go-to expert for all customer billing inquiries, handling everything from unexpected charges and refund requests to payment method updates and subscription management. You'll work directly with customers who may be confused, frustrated, or simply need clarification about their charges, requiring both strong technical comprehension and exceptional communication skills. This role sits at the intersection of customer support and finance operations, where you'll collaborate closely with our Support and Finance teams. Beyond resolving individual tickets, you'll play a crucial role in identifying patterns, documenting solutions, and streamlining processes to make our billing operations more efficient and customer-friendly.
We're looking for someone who combines customer empathy with analytical thinking—someone who can de-escalate a frustrated customer while simultaneously investigating the root cause of their issue. If you're energized by solving problems, improving systems, and making customers feel heard and supported, this role is an excellent fit.
Handle Support Billing tickets
Handle payment disputes/chargebacks
Handle Subscription operations - Enterprise customers, Custom Contracts etc
Streamline and improve: Identify gaps in workflows and help automate or optimize where possible
Collaborate closely with Finance, Product and the wider Support Engineering teams to identify customer friction
Previous history of working in Support/Finance or billing operations at another SaaS/Pass
Great communicator, with customers as well as internal teams
A strong desire to improve processes and drive efficiency
Detail-oriented mindset with a strong sense of ownership and accountability in mission-critical systems.
Working location in the continental United States (EST)
2-4 years experience in billing, at a SaaS/PaS is a bonus.
Strong demonstrated writing skills in English
History of working with payment tools like Orb, Metronome and Stripe
Happy interacting directly with our customers
If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need.
4 weeks of paid vacation.
14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
Long-term disability, life insurance, and 401K plans.
100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
Monthly cell phone and internet subsidy.
Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
Continuous learning benefits & related support.
Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We encourage all who are interested to apply. We can't wait to hear from you!