How you'll add value:

Renewal Governance & Forecast Ownership

• Own aggregate renewal forecast accuracy (target ±3–5%)

• Lead weekly renewal forecast calls

• Audit CPQ Renewal Opportunities for hygiene and completeness

• Ensure 120-day trigger compliance

• Escalate forecast risks to VP, Customer Success and Sales Leadership

Contraction & Revenue Risk Oversight

• Ensure all negative ARR renewals have:

• Customer Success Manager (CSM) acknowledgment

• Documented rationale

• Leadership visibility if above threshold

• Monitor contraction trends by segment

• Identify systemic churn drivers

DST Automation Leadership

• Own scaled renewal automation strategy

• Optimize renewal workflow triggers

• Monitor automation success rates

• Reduce manual intervention dependency

Cross-Functional Alignment

• Partner with:

• VP Customer Success

• Sales Leadership

• Revenue Operations

• Finance

• Ensure pricing and concession discipline

• Improve renewal cycle time 

• Identify growth opportunities for Sales

Performance Management

• Manage Renewal Specialists

• Set KPIs and provide coaching and feedback that drives expected outcomes in the following areas:

• On-time renewal %

• Forecast accuracy

• Gross Revenue Retention (GRR) contribution

• Reduction in surprise churn

• Coach Specialists on negotiation process discipline

• Drive accountability and continuous process improvement

Success Metrics

• Renewal Forecast Accuracy ±3–5%

• GRR target achievement

• On-Time Renewal Rate >95%

• Reduction in Last-Minute Concessions

• DST Automation Completion Rate

• Renewal Cycle Time Reduction

What you'll need to be successful in this role:

• 6–10+ years of revenue lifecycle experience with commercial responsibility in SaaS, technology or other recurring revenue businesses.

• Proven track record of meeting or exceeding renewal and retention targets (e.g. Gross Revenue Retention or Net Revenue Retention).

• Strong and proven CPQ and analytical skills with experience in renewal forecasting ownership and reporting to leadership.

• Experience and track record of building and managing scalable renewal processes, playbooks, and revenue-impacting workflows.

• Strong understanding of SaaS metrics such as ARR (Annual Recurring Revenue), GRR (Gross Revenue Retention), NRR (Net Revenue Retention), and churn and expansion revenue.

• Understanding of the customer lifecycle (onboarding → adoption → renewal → expansion).

• Demonstrated professional proficiency in both verbal and written English to effectively communicate with global customers, internal teams, and stakeholders across various channels (email, chat, video, phone).

• Excellent negotiation and cross-functional executive communication skills.

• Experience leading and mentoring a team responsible for renewals or account retention with ability to coach teams on negotiation, renewal strategy, and pipeline management.

• Ability to analyze customer usage data and identify churn risks.

• Experience with automation or AI-enabled tools to optimize processes.

• Ability to work a hybrid schedule with two-three days per week onsite in our Mexico City office.

• Flexibility to support U.S. operations, including working on select Mexico public holidays based on business and operational needs

Strategic Impact of the Role

The Renewal Manager:

• Institutionalizes renewal rigor

• Eliminates forecast volatility

• Creates executive-level renewal predictability

• Enables CSM scale by removing administrative burden

• Protects revenue integrity through governance oversight

Benefits and Compensation

• Compensation for this position is $715,000–$1,325,000 MXN annually ($59,583-$110,417 monthly), depending on experience.
We also offer a comprehensive benefits package designed to support your health, well-being, and work-life balance.
Benefit options include:
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Meal Allowance
• Monthly Internet & Electricity Stipend
• Mental Health Support Resources
• And more!