Customer Care Representative
•Zayzoon· 2d
⚙️ Operations⏰ Full-time🌱 Entry Level💰 $52k-52k🇨🇦 Calgary, Canada
2d ago
Rillet·about 1 year ago
Rillet serves accounting and finance teams. Our customers are the financial brains of their companies. Our job is to help them run the numbers with impossible speed, accuracy, and insight.
Rillet is an AI-native ERP that can drive a zero-day close. We are different because of our unified source-of-truth data model, hundreds of best-in-class native integrations (Stripe, Ramp, Salesforce, etc), automated & auditable workflows, multi-entity consolidation, and quickly expanding army of specialized AI agents (e.g., accrual, audit, P&L flux, board decks, etc). These earn us a consistently perfect customer satisfaction score. High-growth AI customers like Mercor, and Function Health love our ship velocity, because their financial stack needs to scale as quickly as they do.
This huge market is ours to take. We have raised $100M from leading investors (including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round) to help everyone run their numbers at the speed of AI.
Rillet’s pace is not for everyone. Intelligence is table stakes. To succeed here, you need extreme speed, agency, and flexibility.
Successful Rilleteers do not wait for assignments. They internalize a mission, design a strategy, and bring back results that are better, faster, and more creative than a manager could have asked for.
Work revolves around our customers. Successful Rilleteers are energized by delivering the most important things, even those that weren’t in the original plan.
In this role, you do not need to be an accountant. But you do need to appreciate the value that our customers can create for their own company when we equip them with the perfect financial tools. Successful Rilleteers love powering the financial core of the world’s fastest-growing companies.
Rillet seeks a versatile and driven Business Operations Associate to join our team. In this role, you'll work directly with the founders and Chief of Staff, supporting high-impact initiatives across Go-to-Market (GTM), Revenue Operations (RevOps), HR, and Finance. This is a unique opportunity for a generalist who thrives in fast-paced environments and is eager to gain broad, cross-functional exposure at a category-defining startup.
We're looking for teammates who value in-person collaboration and are within commutable distance of our NYC or San Francisco offices (or willing to relocate). Team members are required to work in-office Tuesdays and Thursdays, plus one additional flexible in-office day. Certain roles may require additional in-office time based on function.
Drive execution on key initiatives, ensuring efficient and timely project delivery.
Tackle operational challenges to help Rillet meet company-wide goals.
Own and manage daily operations across HR, finance, and administrative functions.
Design, implement, and improve scalable processes to support organizational growth.
Take ownership of high-impact initiatives from day one, such as: Preparing the investor report, identifying high-priority prospects, and setting up outbound sales sequences.
Selecting and onboarding new vendors.
Project managing the implementation of new CRM features with external consultants.
3 - 5 years of experience in a Management Consulting firm, preferably from MBB or experience in a venture capital, private equity.
Previous Business Operations experience.
Highly organized, adaptable, and a natural problem-solver.
Thrives in a fast-paced, dynamic environment with strong attention to detail.
Proven track record of taking initiative, navigating ambiguity, and delivering measurable results.
Action-oriented with a bias toward execution—you move quickly, take ownership, and aren’t afraid to pitch in beyond your core responsibilities.
Willingness to travel a few times yearly for team offsites, events, and gatherings.
Competitive Pay & Benefits: Backed by world-class investors, we offer strong salaries plus equity so you share in our success. We've got you covered with top-tier health and dental insurance, premiums partially or fully covered for you, plus 90% coverage for dependents.
Room to Grow: We're building a team of ambitious, high-performing people who will grow with the company. As Rillet scales, so will your role, responsibilities, and compensation.
Flexibility That Works: Take the time you need with flexible PTO and 9 company-wide holidays. We value both the flexibility of remote and hybrid work and the creativity and energy that comes from in-person collaboration at our hubs in San Francisco, NYC, and Barcelona.
Build Real Connections: Great work happens when people connect. Join us for team offsites in incredible locations, our team has bonded everywhere from New York and San Francisco to Toronto, Italy, France, and beyond.