Partner Account Manager

Are you a natural relationship builder who thrives on creating win-win partnerships? Do you enjoy helping go-to-market partners grow revenue through collaboration, enablement, and shared execution? Can you balance strategy and hands-on ownership so building programs, managing partner data, and driving measurable business outcomes?

If so, Rockbot is looking for a Partner Account Manager to own and expand relationships across our partner ecosystem. In this role, you’ll act as the connective tissue between partners and internal teams—Sales, Product, Support, Finance, and Customer Success—ensuring alignment, clarity, and momentum as partners scale their business with Rockbot.

What You’ll Do

This role owns the strategic engagement and growth of Rockbot’s GTM partners, with a focus on program execution, partner performance, and operational excellence.

You will:

• Serve as the primary point of contact for assigned partners, owning the day-to-day relationship as well as long-term account strategy

• Build and strengthen partner relationships to drive consistent revenue growth and mutual success

• Develop and execute partner programs, enablement initiatives, and growth plans aligned to Rockbot’s GTM strategy

• Maintain accurate partner data, including account plans, contracts, renewals, leads, and active opportunities

• Collaborate cross-functionally with Sales, Product, Support, Finance, and Customer Success to ensure partners are supported throughout the full lifecycle—from onboarding through expansion

• Onboard and enable new partners, training their teams on how to position Rockbot effectively within customer solutions

• Develop a strong understanding of Rockbot’s products and value proposition to support partner-led upsell and cross-sell motion

What You Bring

• Experience managing technology or hardware-adjacent partners as part of a core go-to-market motion (e.g., POS systems, security systems, sensors, IoT, digital signage, or similar ecosystems)

• Background in partner account management, channel sales, or business development, especially in environments where partners influence both sales and implementation

• Ability to operate at both the strategic and executional level—setting direction while owning details

• Strong problem-solving skills and comfort navigating ambiguity across multiple stakeholders

• Familiarity with media, content, or platform-driven solutions where software and hardware work together to deliver measurable outcomes

• Excellent verbal and written communication skills, with a polished, partner-facing presence

• Strong organizational and time-management skills; able to manage multiple partners and priorities simultaneously

• Working knowledge of Salesforce, Google Workspace, and B2B technology or media solutions

About Rockbot:

Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable.

From independent local businesses to large national brands - across nearly every industry, including restaurants, bars, retailers, and more, Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com.

Compensation:

Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

The compensation band for this role is $80-95K base, plus variable, equity, and benefits for all team members. In addition to base salary, this role will be eligible for a variable commission based on KPIs and goals.

Our Values:

• Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better.
• Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships.
• Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The “Why” and “How” always matters.
• Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions.
• Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges.
• Integrity: We say what we mean, and do what we say, simply, clearly, honestly.

Rockbot is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences