We are Route

Buying stuff online can get messy once you hit that “order” button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created the Route — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible.

Route is on a mission to connect the world’s commerce. Through our network of millions of Route App users and thousands of merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world’s best direct-to-consumer brands to happy, repeat customers.

Since Route launched in 2018, we’ve been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure.

Don’t just take our word for it! Discover what life at Route has to offer.

The team

Joining Route's RevOps team means joining a group of curious, driven operators who believe the future of revenue operations is being written right now, and we intend to write it. We pair a people first culture with a relentless commitment to AI innovation, using tools like Claude to eliminate friction, move faster, and make smarter decisions across the entire Revenue motion. We don't just adopt new technology; we find ways to make it work harder than anyone thought possible.

The opportunity

Route is looking for a strategic and analytical Manager of Revenue Compensation to help design and scale compensation programs that support high-performing teams and drive business growth.

In this role, you’ll partner closely with Executive Leadership, Finance, Revenue Operations, HR, and business leaders to develop competitive, performance-driven compensation programs aligned to Route’s growth strategy. You’ll lead initiatives across variable compensation design, incentive modeling, benchmarking, compensation analytics, and process optimization while helping ensure programs remain scalable and operationally effective in a fast-paced environment.

The ideal candidate is highly analytical, detail-oriented, and comfortable balancing strategic thinking with hands-on execution.

What you’ll do

• Design and manage scalable compensation programs including base pay, commissions, bonuses, incentives, and SPIFs aligned to Route’s business goals.
• Lead administration and optimization of sales and customer success compensation plans, including modeling, forecasting, payouts, and performance analysis.
• Partner cross-functionally with Revenue Leadership, Finance, RevOps, HR, and Recruiting to support compensation strategy, budgeting, hiring, and retention initiatives.
• Conduct compensation benchmarking, analytics, and reporting to evaluate program effectiveness, market competitiveness, and pay equity.
• Own key compensation operations including merit cycles, bonus planning, commission rollouts, mid-year adjustments, and governance processes.
• Improve compensation systems, automation, and processes while maintaining a high level of accuracy, confidentiality, and operational excellence.

What we’re looking for

• 8+ years of experience in compensation, including sales compensation and incentive program administration.
• Experience designing and managing commission structures, bonus programs, and SPIF initiatives in fast-paced environments.
• Strong analytical, modeling, and forecasting skills with advanced Excel proficiency and experience using compensation or reporting tools.
• Ability to partner cross-functionally with Finance, RevOps, HR, Recruiting, and business leadership to drive compensation strategy and operational execution.
• Strong understanding of compensation benchmarking, market data, and scalable compensation frameworks.
• Exceptional attention to detail, sound judgment, and ability to handle highly sensitive and confidential information.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience in SaaS, fintech, technology, or other high-growth environments preferred.
• Familiarity with compensation systems, Salesforce, Tableau, AI tools, and workflow automation technologies preferred.

Equal opportunity for all

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Total Rewards

We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.

Pay Transparency

Salary for this role: $163,000 - 172,000

The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.