Business Technology Product Manager

About the role:

This role is rooted in a fervent commitment to scaling operations, shaping culture, and providing comprehensive sales technology solutions, all while ensuring exceptional employee satisfaction. The ideal candidate will collaborate closely with our GTM, legal, finance, marketing, and other teams to jointly craft and refine technology strategies that propel Samsara's rapid growth, while delivering outstanding connected experiences for our seller personas.

This role is open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

• AI Product Skills: Partner with engineering and data teams to identify, evaluate, and deliver practical AI-enabled capabilities within GTM systems. Define product requirements, success metrics, and adoption strategies for AI-powered features, ensuring responsible use, user trust, and measurable business impact.
• Sales Platform Roadmap: Understand GTM organization's business objectives, processes, and strategies to craft a technology vision and roadmap that align with these goals, ensuring technology solutions bring tangible value to the company.
• Leadership and Stakeholder Management: Effective communication and relationship-building skills to engage with stakeholders across the organization, including executives, sales, marketing, engineering, and customer support. Act as the primary liaison between stakeholders and development teams. Lead and mentor junior product managers or GTM team members to ensure high performance and professional growth.
• Backlog Management: Create, maintain, and prioritize the product backlog, ensuring alignment with business objectives. Write user stories and acceptance criteria that capture user needs.
• Agile Development: Lead Agile ceremonies, including sprint planning, reviews, and retrospectives. Ensure timely delivery of features and improvements through effective sprint management.
• Performance Metrics: Define key performance indicators (KPIs) to measure the success of Sales Systems. Monitor and report on product performance, driving data-informed decision-making.
• Design Thinking: Adopt a design-centric approach to create user-friendly, scalable, and adaptable solutions, considering user experience, data flow, and integration points to enhance overall product usability.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• AI Product Acumen: Experience working with AI-enabled or data-driven features from a product management perspective, including defining requirements, success metrics, and rollout strategies. Familiarity with concepts such as model outputs, confidence levels, and human-in-the-loop workflows.
• Subject Matter Expertise: Over 10 years of experience in software or platform development, specifically focusing on large-scale software/service sales technology ecosystems. Expertise in Contract Lifecycle Management (CLM), Entitlement Management System (EMS), CRM, CPQ (Salesforce), integrations, Sales/Quote to Cash, XaaS/Subscription models, and complex US and international selling scenarios.
• Stakeholder Management: Exceptional communication and presentation skills, with the ability to effectively convey complex concepts and issues to leadership teams in a compelling, persuasive, fact-based manner.
• Cross-functional Collaboration: Proficient in collaborating across technology, engineering, and product teams to develop, implement, and enhance digital solutions for employee personas.
• Proficiency in product management tools (e.g., Jira, Confluence) and analytics platforms.
• Education: Bachelor's degree in Computer Science, Engineering, or equivalent experience.

An ideal candidate also has:

• Industry Experience: Experience collaborating cross-functionally in a large-scale environment ($2 - 10B+ ARR).
• MBA or equivalent business experience.