Order Operations Specialist I

We are a fast-paced, creative, and customer-oriented team with employees in San Francisco, Atlanta, Mexico City and London. We are looking for an Operations Specialist to support the Operations, Sales, and Finance teams in processing and shipping customer orders in our Atlanta office.

This role requires a candidate with high attention to detail, exemplary problem-solving skills, and the ability to maintain composure in a rapidly evolving environment. Candidates must have demonstrated the ability to thrive in a highly driven atmosphere while juggling multiple tasks and priorities. Candidates must be able to quickly master new skills, procedures, and systems, with an overall desire to contribute to company growth.

This is a remote position open to candidates residing in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

• Ensure orders and exchanges are processed accurately and in a timely fashion, audit and communicate errors with the Sales team.
• Respond to Zendesk inquiries from Sales, Customer Success, Customer Support, and Finance teams within established SLA’s.
• Partner with the Inventory team to ensure inventory accuracy.
• Troubleshoot and resolve system errors to ensure prompt order fulfillment and issue resolution.
• Communicate with our 3PL to expedite orders and resolve shipment delays/issues among shipping carriers.
• Exceptional team player with demonstrated ability to meet tight deadlines, working well under pressure, exceptional communication skills, and a high level of adaptability in a rapidly evolving environment.
• Identify opportunities for process improvements, collaborate with cross-functional partners, and create implementation of new process/policies.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 1-2+ years of experience in an Operations role, with experience in a similar industry.
• CRM (Salesforce) & ERP (Oracle/Netsuite) or similar application experience is a big plus.
• Zendesk experience is a plus.
• Intermediate skills in GSuite or MS Office.
• Fluency in both English and Spanish (verbal and written).