Senior Director, Head of Industry Relations Field Team
•Rdccareers· 21h
🏷️ Data Science⏰ Full-time👔 Executive🇺🇸 USA
21h ago
Samsara·1 day ago
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
Samsara’s partner ecosystem is a key growth driver for the company, spanning Insurance, Resale, Referral, Installation, Technology Integration, and Fleet Management Partners. As Partner Operations Analyst, you will play a critical role in the day-to-day operations and systems that power this ecosystem.
You’ll be the operational backbone for Samsara’s Partner Portal, Deal Registration processes, partner data management, and program launch support. You’ll work hands-on in our PRM platform and Salesforce to ensure partners and Partner Account Managers (PAMs) have the tools, data, and processes they need to succeed.
This is a high-impact role for someone who thrives in a fast-paced environment, is meticulous about data and process quality, and wants to grow into a career in partner or channel operations. This role has strong growth potential within our Partner Programs team, and will be joining at a pivotal moment as we evolve our partner technology stack to the next stage.
This is a remote role open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
You’re a detail-obsessed operator: You take pride in clean data, documented processes, and systems that just work. Nothing slips through the cracks on your watch.
You love learning new tools and systems: Whether it’s a PRM platform, Salesforce, or a reporting tool you’ve never seen before, you pick it up fast and become the resident expert.
You build genuine relationships with your stakeholders: You’ll work closely with Partner Account Managers, internal teams, and sometimes directly with partners. You communicate clearly and earn trust.
You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.
Serve as day-to-day administrator of Samsara’s Partner Portal (PRM platform), managing content updates, page configuration, and user access
Troubleshoot portal issues and serve as the first point of contact for L1 partner-facing and PAM-facing system questions
Maintain and support operational workflows for Deal Registration, partner onboarding, tier management, and compliance tracking
Process and validate incoming Deal Registrations, ensuring data accuracy and timely approvals
Identify and flag process bottlenecks or data quality issues, recommending and implementing improvements
Help develop and maintain process documentation, FAQs, and training materials for PAMs and partners.
Support change management efforts for new tools and process rollouts, working closely with the Partner Programs PM on PAM enablement.
Support PRM platform migration efforts as Samsara evaluates and potentially transitions to a new partner technology stack.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
2-4 years of experience in sales operations, partner/channel operations, program management, or related operations role
Hands-on experience with Salesforce (reporting, data management, basic configuration)
Strong analytical skills with the ability to build reports, spot data quality issues, and recommend process improvements
Strong written and verbal communication skills to interact with partners, partner account managers, and internal cross-functional team members
Meticulous attention to detail and track record of maintaining data integrity across systems
Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
Self-starter mindset - you proactively identify issues and suggest improvements
Experience with PRM platforms (Salesforce Experience Cloud, Impartner, Allbound, Introw, or similar)
Experience in channel or partnerships organization, with an understanding of how partner programs, Deal Registration, and partner tiers work
Experience supporting program or product launches in an operational capacity
Sensitivity to the sales cycle and operates with a sense of urgency
Track record of operating and delivering in an ambiguous environment - we’re building and evolving processes in real time
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.