Product Support Engineer

About the role:

We are looking for an experienced Product Support Engineer to join our Global Technical Support organization, with a primary focus on Safety Cameras. In this role, you will be focused on solving mission‑critical issues across Samsara’s Safety Cameras and vehicle gateway products, including investigations into camera hardware failures, recording reliability, and cases that require manual video retrieval when footage cannot be obtained through standard dashboard tools.

This is a remote role open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

• Investigate Safety Camera hardware failures that block video retrieval, such as damaged cameras, intermittent recording, or missing footage scenarios.
• Lead and support manual video retrieval requests when footage cannot be retrieved via standard dashboard tools (e.g. due to cable damage, device power loss, or physically damaged cameras).
• Maintain the lab space and keep equipment operational and orderly.
• Root cause basic EE field failures using a power supply, oscilloscope, multimeter, and bench equipment.
• Serve as a subject matter expert and educator to our Global Technical Support team.
• Lead post‑mortem analyses for high‑impact Safety & Cameras incidents, identifying root causes, systematic patterns that need engineering attention, process/tooling improvement opportunities, and relevant trends to inform product truth and customer guidance.
• Build world-class tools to automate manual processes, and develop SQL queries to accelerate investigations and analysis of issues.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Associate’s degree in Electronics, Mechatronics, Electrical Engineering, or a similar field; B.S. degree is a plus.
• Proficiency in following detailed instructions and interpreting procedures and wiring schematics.
• Required skills include small component soldering.
• Experience using or the ability to rapidly learn various test and measurement equipment (e.g., multimeter, logging power supplies, microscope, thermal chamber, optical tools).
• 2-3 years of experience in debugging electrical or automotive systems.
• Excellent communication, customer service, and interpersonal skills.
• Demonstrated resourcefulness, creativity, and problem-solving abilities.
• Ability to work in a fast-paced dynamic environment.
• Travel to customer locations for on-site investigations as needed (~10% travel).

An ideal candidate also has:

• Automotive or heavy equipment experience.
• Electro-mechanical systems expertise.
• Data Analysis skills; Python, SQL and Tableau.