Senior Sales Operations Analyst

About the role:

Samsara is looking for a Sales Operations Senior Analyst to play a critical role in scaling systems, processes and policies for the Deal Support (Deal Execution + Deal Strategy) organization. This role will partner with leaders across Samsara’s go-to-market teams to design, build and run critical business capabilities for our world-class sales organization. This role will have an outsized impact on the future of our sales organization by helping us Build for The Long Term as we grow past $1BN in revenue. We are seeking a candidate with a proven track record of leading transformative initiatives. The ideal individual will possess experience in seamlessly integrating people, processes, and technology to develop sophisticated solutions for business challenges throughout the entire pre-sales customer journey.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

• Continuous Improvement: Partner with our Sales, Sales Ops, and cross-functional leaders to enable Deal Support to scale effectively, including process optimization, process redesign, or development of new process/policies
• Project Scoping, Resourcing, and Prioritization: Work closely with business stakeholders to identify, scope, resource, and prioritize strategic projects that improve the Sales experience
• Measure: Develop operational measurements and KPIs to identify business process issues and provide recommendations and solutions to business problems. Identify key opportunities for improvement through quantitative and qualitative insight
• Cross-Functional Project Management: Work with cross-functional leaders to scope projects, align objectives, and coordinate stakeholders to deliver outcomes aligned with key business objectives
• Systems Excellence: Partner with the systems owners used by sellers and internal agents to incorporate feedback and automate workflows by providing business requirements and considerations, conducting UAT testing, and leading communications
• Change Management: Drive change management for process improvements within the Deal Execution and Strategy organization, ensuring the team is prepared, supported, and equipped with the necessary resources to adapt to organizational change
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 3-5 years of experience in a Sales Operations role or experience in similar growth or operations roles in a dynamic environment
• Ability to drive organizational change by project managing complex, cross-functional initiatives
• Excellent communication skills with the AVP+ levels of the organization
• Proficiency in Salesforce.com and the overall sales technology ecosystem
• Strong organizational skills and business judgment with the ability to handle business and technical projects from end-to-end
• Experience in Lead to Cash systems and business processes
• Excellent communication and critical thinking skills to understand sales policies and processes at a company, team and sales rep level
• Prior demonstration of supporting the roll-out of strategy and implementation of new workflows to large sales organizations
• Bachelor's degree or higher from a top university; business, finance, economics, business, or engineering focus is a plus; MBA is optional
• Familiarity with Product Management and/or Six Sigma best practices is a plus, but not required

An ideal candidate also has:

• Salesforce CPQ Experience
• High ability to communicate with both technical stakeholders and business leaders, i.e., you can translate complex issues to different teams seamlessly
• Experience as a Salesforce administrator is a plus, but not required