Investment Support Specialist
•Mercury· 2d
🎧 Support📝 Contract📈 Mid Level💰 $72k-87k🇨🇦 San Francisco, Canada
2d ago
Scality·4 months ago
Department: CS
Reporting to: Team Manager
TYPE : CDI – Hybrid (min. 2 days/week in office) – Travel ~30% (France & Europe) – On-site or remote customer delivery
Location: Paris / Île-de-France, FR
About Scality:
Scality solves organisations’ biggest data storage challenges: growth, security, performance, and cost. Designed for end-to-end cyber resilience, only Scality S3 object storage with CORE5 safeguards data at every level of the system, from API to architecture. Its patented MultiScale Architecture enables limitless, independent scalability in all critical dimensions to meet the unpredictable demands of modern workloads. The world’s most discerning companies depend on Scality to accelerate high-performance AI initiatives, optimize cloud deployments, and defend their data with confidence. Recognized as a leader by Gartner, Scality software is reliable, secure, and sustainable. Follow us on LinkedIn. Visit www.scality.com and our blog.
About the role:
The Customer Solutions Engineer (CSE) is a senior technical role responsible for deploying, integrating, and optimizing Scality solutions at customer sites or remotely, depending on customer requirements. With a minimum of 10 years of hands-on experience in infrastructure and storage environments, the CSE acts as the primary technical point of contact throughout the post-sales journey — from initial deployment to ongoing optimization. This position is based in the Paris region (Île-de-France), with a hybrid work model requiring a minimum of 2 office days per week, and approximately 30% travel across France and Europe.
This role involves working in secure or military environments, so successful candidates must undergo mandatory background screening.
Main Focus:
As part of the Customer Success team, the CSE provides integration, consulting, training, post-sales professional services and support during the delivery process, to our growing list of customers. As secondary objectives, the CSE interacts with the product organization to discuss new features required by customers. He/she coordinates customer and internal interactions for specific accounts where extended services are provided in addition to standard support.
Language skills:
Fluent in English — mandatory (written and spoken)
Additional European language is a plus.
Technical Skills:
Linux Expertise: 5+ years of hands-on experience with Linux/UNIX system administration, including managing large-scale distributed environments.
Hardware Knowledge: Strong understanding of x86 platforms, RAID architecture, and file systems.
Storage Experience: Familiarity with NAS, SAN, RAID, distributed file systems, object storage, RESTful APIs, and Amazon S3.
Networking Skills: Solid grasp of low-level networking (TCP/IP, bridging, bonding, VLAN).
High Availability & Containers: Experience with distributed systems, load balancing, cloud platforms, and container technologies (Docker, Kubernetes).
Production Environment: Knowledge of web servers, backups, email systems, package management, and monitoring in large-scale production settings.
Scripting & Automation: Proficiency in scripting (Python, Perl, Shell) and automation tools (SaltStack, Ansible).
Development (Bonus): C/Java development skills are a plus.
ITIL & Tools: Understanding of ITIL Problem and Change Management processes, and experience with Atlassian tools (Jira, Confluence).
Interpersonal Skill:
Documentation: Create, update, and maintain high-quality technical and business documentation, including process, customer architecture, and configuration details after changes.
Communication: Present complex solutions in a business-focused way, set clear expectations, and track action plans—distinguishing Scality’s responsibilities from customer obligations.
Customer Focus: Listen actively to understand and address customer needs before proposing solutions; ensure alignment and acceptance of action plans and outcomes.
Relationship Management: Build positive relationships with internal (e.g., sales) and external (e.g., service providers) stakeholders.
Multitasking: Manage multiple tasks and projects simultaneously, planning service activities from preparation to handover, and documenting lessons learned.
Quality & Accountability: Deliver work to high standards, seek help when needed while maintaining ownership, and adapt to challenges with minimal supervision.
Problem-Solving: Analyze issues by identifying gaps between desired and actual outcomes, validate problems with customers, and select effective solutions.
Team Collaboration: Share knowledge through documentation, coaching, and cross-team support (e.g., CSEs, engineers, project managers, sales).
Flexibility: Adapt to evolving needs and participate in on-call duties (nights/weekends) and outside of Business hour work as required.
Project management skills
Project Management: Knowledge of project management principles, driving post-sales customer interactions and project delivery.
Customer Liaison: Serves as the primary contact for customer delivery within Scality, ensuring accountability for project quality and timelines.
Stakeholder Communication: Maintains clear and effective communication with all stakeholders, including customers and Scality teams.
10+ years of hands-on experience in infrastructure, systems administration, or storage engineering roles
BS or MS degree in Computer Engineering, Computer Science, or equivalent
Proven track record of customer-facing professional services delivery or consulting (on-site and/or remote)
Fluent English is mandatory (written and spoken) — additional European language is a strong plus
Based in Paris / Île-de-France, with availability for approximately 30% travel across France and Europe
Eligibility for mandatory background security screening (required for access to certain secure customer environments)
Life@scality:
We offer careers with an opportunity to bridge international borders, working alongside a highly skilled and international team across Europe and Asia.
• Hybrid work model: minimum 2 days/week in our Paris office, remainder remote
• Approximately 30% travel across France and Europe — all expenses covered
• Access to training and professional certification programs to support your career growth
• Sports and wellness programs, social responsibility initiatives, and generous benefits packages
Our internal motto is : “work hard, play hard, eat well and amaze the customer!”
Follow us on Twitter and LinkedIn. Visit www.scality.com and our blog.