The Utilities & Tools team builds scalable digital products that provide horizontal support across the company. Our products power some of our most visible customer-facing touchpoints along with the internal tools that ensure a worldclass experience.

As a Staff Technical Product Manager, you will own a portfolio of platform services and the administrative tooling required to operate, configure, and support them. You will define the interfaces and capabilities that other digital product teams rely on, and you will ensure the internal teams who operate these systems have the utilities they need to do so confidently and at scale. You will need to navigate internal and external dependencies to mitigate risk and ensure roadmap feasibility.

This is a hands-on individual contributor role reporting to the Senior Manager of Digital Products. You will work across services at varying levels of maturity, balancing customer-facing product thinking with the technical depth required to make sound architectural and integration decisions.

What you’ll do

You will own the roadmap and strategy for several interconnected service areas, along with a range of supporting internal tools which include:

Charging Management

• Own the services powering the connected vehicle charging experience, including session management, smart charging, network interoperability, and plug-and-charge functionality. Partner with service providers and internal teams to ensure the customer experience is consistent across home and public charging contexts. Define and prioritize the internal administrative tools required to operate and support these functions at scale.

Subscriptions

• Drive the product strategy for backend services and third-party integrations that support customer subscription offerings. Work with internal and external stakeholders to ensure entitlements, lifecycle events, and account states are handled reliably and consistently across the customer experience. Own the internal tools that allow subscription state management, issue resolution, and audit compliance.

App-to-Vehicle Commands

• Own the product strategy for services that enrich the customer ownership experience and empower operations teams via remote vehicle monitoring and commands across mobile and web. Shape how these capabilities are surfaced, orchestrated, and delivered to the applications and operators who depend on them.

Cross-functional Leadership

• Partner closely with a range of business, technical, and non-technical stakeholders both internally and externally. Influence architecture and integration decisions without direct authority. Identify, communicate, and actively manage risk associated with complex cross-organizational interdependencies, adjusting scope and sequencing to keep customer outcomes on track.

Location & Travel Expectations:

• This role will be remote.
• Applicants should expect that the role may require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

7+ years of product management experience, with relevant exposure to connected vehicle services, IoT platforms, or related domains. Background in building SaaS operations tools and services designed for scale is strongly preferred.

You should have a track record of shipping technical products that serve both end-customer experiences and internal operational users, and comfort navigating products at varying stages of maturity.

Technical Expertise

Familiarity with modern connected vehicle and backend service concepts, including:

• Vehicle-to-cloud architectures and wireless command patterns
• Over-the-air update and remote function delivery concepts
• Plug-and-charge standards and EV charging network interoperability
• API and SDK design principles for services consumed by multiple internal teams
• Integration patterns with third-party providers, including charging networks and payments platforms
• Operational considerations for services that handle customer and payment data responsibly

You do not need to be an engineer, but you should be fluent enough in these domains to make sound architectural tradeoffs, push back on technical decisions when warranted, and earn the trust of senior engineers.

Skills

• Strong product judgment and the ability to develop pragmatic solutions to ambiguous, multi-system problems
• Equal comfort thinking about backend service design and the downstream customer experiences those services enable
• The ability to actively manage risk associated with complex cross-organizational interdependencies, including those with limited visibility into delivery timelines
• A flexible mindset and the ability to move fluidly between early-stage discovery work and scaling in-flight services
• Scrappy and resourceful, with a strong bias toward action across both 0-to-1 and 1-to-N stages
• Clear written and verbal communication, with the ability to align senior stakeholders and partner organizations around a shared direction
• Comfort owning outcomes in environments where authority is earned through influence rather than reporting lines

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000.00 - $170,000.00

Initial California base salary range = 154,000 - $187,000

Internal leveling code: IC8