TL;DR — Why This Role Matters

We're hiring a Staff Engineer to define and own the technical foundation of how Scribe monetizes. That means pricing infrastructure, entitlements, provisioning, customer and org hierarchy, packaging, and the revenue operations systems that tie it all together.

You'll set the technical direction for mission-critical infrastructure serving 5M+ users and 600K+ organizations, anchor the billing engineering team, and co-own the monetization strategy from an engineering standpoint. The problems are company-level. The ownership is real. And the platform you build will directly shape how Scribe prices and delivers its product for years.

About the Role

Scribe has a working billing system and a growing enterprise business but the platform needs to evolve beyond what it is today. We're migrating infrastructure, hardening reconciliation, and expanding the definition of "billing" into pricing, entitlements, provisioning, and revenue operations. This role exists to design that next system, not maintain the current one.

The goal is to build systems that determine what customers pay and what they can access should be the most reliable, extensible, and well-understood in the company.

The problems are genuinely hard. Scribe's pricing model is evolving from simple seat-based subscriptions toward hybrid contracts combining seats, usage, and enterprise-negotiated terms and the systems that support that need to be redesigned, not patched. Entitlements need to map cleanly to product access across a growing set of SKUs without becoming a maze of special cases. Billing state, product state, and financial reporting run across async systems that must stay consistent under partial failures and retries. And we're doing some of this while migrating legacy infrastructure without disrupting the Finance close process. Correctness isn't a nice-to-have here it's the definition of done.

In this Staff IC role you will set technical direction and raise the bar for the engineers around you. You'll be the technical anchor for the billing team, elevating fellow engineers through code review, design feedback, and pairing. You'll work closely with Finance, Revenue Operations, Sales, and Product, not as a coordinator, but as the person who owns the technical strategy those conversations depend on.

What You'll Do

• Own the technical vision and long-term architecture of Scribe's monetization platform: billing, pricing infrastructure, entitlements, provisioning, packaging, and customer/org hierarchy

• Set the technical standard for the billing engineering team define engineering norms, lead high-stakes design decisions, and raise the level of junior engineers through review and mentorship

• Drive the design of systems that allow Scribe to launch new pricing models, tiers, and products without re-architecting from scratch

• Own the entitlements and access control layer — the boundary between billing state and product access

• Define and maintain the infrastructure Finance and Revenue Operations rely on: reconciliation pipelines, audit trails, reporting, and close processes

• Partner with Growth leads to keep monetization and growth systems coherent as they scale

• Collaborate with the Controller, Revenue Operations, Sales, and Product leadership to translate business requirements into durable system design

• Identify and eliminate architectural gaps that create financial risk, operational complexity, or product constraints

• Shape the technical direction for how self-serve subscriptions, enterprise invoicing, and sales-assisted purchasing coexist at scale

• Contribute to hiring, onboarding, and engineering culture on the monetization team

You Could Be a Great Fit If

• You have 10+ years of software engineering experience, with deep time in monetization, billing, or revenue-critical systems

• You have owned the technical strategy for a monetization platform not just executed on one someone else designed

• You've worked on systems where "incorrect" has a dollar sign attached revenue pipelines, financial reporting, or billing infrastructure in production

• You can reason across the full monetization stack: pricing models, subscription lifecycle, entitlements, provisioning, and financial reporting

• You design for evolution pricing will change, products will expand, and your architecture can absorb that without a rewrite

• You are as effective in a room with Finance and Revenue Operations as you are in a code review

• You hold strong opinions on correctness, idempotency, and durability and have navigated real tradeoffs between those properties and latency or product flexibility under business pressure

• You lead through taste and rigor, where engineers around you get better as a natural consequence of working with you

• Strong backend engineering fundamentals, Python and Django experience is a plus

Bonus

• Experience designing entitlements or access control systems at scale

• Experience with SaaS financial close processes, revenue recognition, or enterprise invoicing.

• Experience with multi-product or multi-tier pricing architecture

• Exposure to revenue operations tooling (Salesforce CPQ, Rillet, or similar)

• Prior experience as a technical anchor in a high-growth SaaS environment

Location

Hybrid: Our HQ is in San Francisco, California. For this role, we expect you to live in or near San Francisco and work from the office 3 days per week.

About Us

Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to document and scale how work gets done. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently.

We're growing fast — since our founding in 2019, we've grown to over 5 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work.

How We Work

We are builders aspiring to master our crafts. We care deeply about our teammates and want to win together. We fully embrace the following values:

• Accelerate impact

• Raise the bar

• Make our users heroes

• Clear is kind

• Rapid learning machine

• One team one dream

Compensation

• We benchmark compensation using trusted market data and apply a tiered geographic framework to ensure competitive pay across locations. The ranges below represent the base salary band for this role by tier. Final offers are determined by experience, scope, internal parity, and location.

Full-Time US Employee Benefits Include

• Incredible teammates

• Ownership mindset (equity for all employees)

• Health, dental, and vision insurance

• Flexible paid time off and company holidays

• 401(k) retirement plan

• Paid parental leave

• Daily catered lunches (SF-based roles)

• Commuter benefits

• Home office stipend

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.