SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
The Client Services Specialist plays a critical role in delivering exceptional service and operational support to SeatGeek Enterprise clients throughout their journey. This position combines a strong client focus with deep knowledge of ticketing operations and technology, helping clients maximize the value of our products and services.
As part of our evolving Client Services organization, successful candidates will initially support implementation and onboarding initiatives, partnering with clients and internal teams to configure solutions, deliver projects, and ensure successful launches. Over time, the role will transition into a dedicated Client Services Specialist position, focused on ongoing client operations, consultation, and long-term success.
What you'll do
Initial Focus: Implementation & Onboarding
- Partner with clients and internal stakeholders to successfully deliver implementation and onboarding projects
- Support the configuration and setup of SeatGeek products and features, ensuring successful project delivery
- Assist with project planning, requirements gathering, testing, launch preparation, and change management activities
- Build strong relationships with client stakeholders and serve as a trusted advisor throughout onboarding
- Support client go-lives and onboarding milestones, including occasional onsite assistance as needed
Ongoing Focus: Client Services & Operations
- Work closely with clients in steady state to ensure smooth day-to-day ticketing operations and successful use of SeatGeek products
- Facilitate ticketing launches and operational initiatives, including season ticket renewals, relocations, schedule releases, pre-sales, on-sales, playoffs, deposits, packages, plans, and standalone events across sports and entertainment events
- Assist with software configuration and maintenance, including event setup, access control, tax and fee configuration, payment settings, reporting requirements, online offers, and distribution partner integrations
- Provide consultative guidance on product capabilities, operational best practices, and new feature adoption
- Conduct regular client check-ins to understand evolving business needs and identify opportunities for improvement
- Collaborate with Client Success, Product, Support and other cross-functional teams to deliver exceptional outcomes for clients
- Contribute to process improvement initiatives that drive efficiency, scalability, and client satisfaction
What you have
- 2+ years of experience in ticketing operations, client services, implementation, professional services, or a related customer-facing role
- Experience working with technology platforms, software configuration, or services delivery
- Experience gathering requirements, managing operational processes, or supporting project-based work
- Knowledge of ticketing technology and the sports, entertainment, or live event industry preferred
- Ability to balance short-term project work with ongoing operational responsibilities
- Willingness to travel occasionally to support client meetings, implementations, and event operations
- Comfortable working in a dynamic environment where priorities and responsibilities may evolve based on business and client needs
- Strong communicator who can effectively engage both technical and non-technical audiences
- Highly organized with excellent attention to detail and the ability to manage multiple priorities simultaneously
- Consultative and client-focused, with the ability to understand challenges and guide stakeholders toward effective solutions
- Strong problem-solving skills with the ability to assess situations, identify root causes, and execute solutions
- Demonstrated ownership and accountability, with a proactive approach to delivering results
- Collaborative team player who builds strong relationships across clients and internal teams
- Passion for technology, ticketing operations, and delivering outstanding client experiences
Perks
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $360 per quarter to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $56,000 - $81,000 USD. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
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