IT Support Manager - Remote US
•Sangoma 3· 12h
⚙️ Operations⏰ Full-time🎯 Lead / Principal🇺🇸 Columbus, USA
12h ago
Seccl·about 19 hours ago
Hybrid with two days a week in our Bath, Edinburgh or London office, travel between offices will be needed at times
Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well.
We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.
We’re also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.
Check out the Seccl website for the latest on our products and our mission to shape the future of investments.
We’re looking for an Operations delivery lead to join our Trading team and lead the operational delivery of the full trade lifecycle.
You’ll lead the day-to-day running and continuous improvement of trading operations across funds and equities, from execution through matching, settlement, exception management and post-trade oversight.
You’ll lead a team of six and play a key role in keeping our trading flows accurate, resilient, well-controlled and ready to scale.
This is a hands-on leadership role. You’ll need to be comfortable getting into the detail, unblocking issues, making good decisions under pressure and helping the team build better ways of working so the same problems do not keep coming back.
We know this is a broad role. We’re not looking for someone who has done every part of it perfectly before. We are looking for someone with strong trading operations foundations, sound judgement, high ownership and the appetite to learn quickly. You might bring deeper experience in dealing, settlement, transaction reporting or operational controls. What matters most is that you can lead well, learn fast, ask good questions and raise the standard around you.
You’ll work closely with Product, Engineering, Risk and Compliance to strengthen controls, reduce operational risk and improve how we serve our customer firms. You’ll also help make sure our trading operations are designed and run in line with FCA expectations, including CASS, MiFID II and COBS obligations across dealing, settlement, reconciliations, transaction reporting and accurate books and records.
Lead the operational delivery of trading across funds and equities, making sure orders, trades, settlement activity and reporting are processed accurately and on time.
Oversee execution and settlement activity across key partners and market infrastructure, including fund routing and equity settlement providers.
Help the team manage breaks, rejects, unmatched positions and exceptions through to resolution.
Act as an escalation point for trading incidents and operational issues, coordinating the right response and making sure fixes last.
Own and improve operational controls across the trade lifecycle, making sure processes are well evidenced, risks are understood and books and records remain accurate.
Support post-trade oversight, including transaction reporting, best execution monitoring, financial crime monitoring and other trading operations controls.
Help the team manage fund conversions, off-platform transfers and other operational processes where accuracy, control and customer impact matter.
Lead daily operational readiness across trading cycles, making sure monitoring, inboxes, dashboards and exception queues are reviewed, prioritised and acted on.
Partner with Product and Engineering to simplify workflows, improve tooling, automate manual processes and reduce operational risk as we scale.
Coach and develop a team of six, setting clear standards, building confidence and creating a culture of ownership, learning and customer-first delivery.
You’ve led or mentored people in a trading, investment operations, platform operations or closely related environment.
You have a strong understanding of the trade lifecycle, with hands-on experience in some of the following areas: dealing, settlement, exceptions, fund trading, equity trading, transaction reporting, best execution or operational controls.
You have strong operational judgement. When issues arise, you can work out what matters, who needs to know, what needs to happen next and how to prevent the same issue from recurring.
You care about control, accuracy and good evidence. You do not need to be a regulatory expert, but you should understand why FCA obligations matter in day-to-day trading operations and be willing to deepen your knowledge quickly.
You’re confident working in a high-volume, fast-moving environment where priorities can change and workloads need active management.
You communicate clearly and practically, and can work well with Operations, Product, Engineering, Risk, Compliance and external providers.
You’re curious and improvement-minded. You look for better ways to run processes, reduce risk, improve service and help the team do great work.
You lead in a way that fits Seccl: taking ownership, never settling for “good enough”, and being generous and candid with the people around you.
Experience with fund routing, equity settlement or platform trading operations.
Experience using or overseeing processes involving Calastone, CREST, Winterflood Business Services or similar providers.
Experience working in a regulated fintech, investment platform, wealth management, asset servicing or custody environment.
Knowledge of CASS, MiFID II, COBS, transaction reporting or best execution monitoring.
Experience partnering with Product or Engineering teams to improve operational workflows, controls or automation.
The team has clear priorities, strong standards and the confidence to manage trading operations well each day.
Trading exceptions, incidents and breaks are managed quickly, calmly and with clear ownership.
Controls are well understood, well evidenced and continually improved as Seccl grows.
Operational processes become simpler, safer and more scalable.
The team feels supported, challenged and proud of the service it delivers to our customer firms and their end investors.
You rely on a lot of top-down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression
You’re not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet
You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen
You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty
We offer a generous mix of benefits for the things that really matter to our people, including:
💰 A salary between £50,000 and £65,000 – dependant on experience + reviewed annually
🌴 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave
💙 Two volunteering days per year
🌎 Option to work abroad for up to six weeks a year
🌟 Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget
🏅 Length of service award – one month paid sabbatical at eight years
✅ 6% employer pension contribution, and life assurance
🏥 Private medical insurance with AXA Health
👪 Enhanced Parental leave
💻 MacBook and up to £500 home office set up budget
📖 £750 per person learning budget
🌻 Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace
🌱 Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy
🎁 Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts
🚲 Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing
We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation.
Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team.
Interview process
Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team):
First stage – one-hour competencies-based interview
Second stage – one-hour technical interview or assessment
Final stage – 45 mins bar-raiser culture-based interview
⏳ We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out and you should expect to hear back from us within one to two weeks of applying.
🌈 Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If this sounds like your kind of thing, we encourage you to apply even if you don’t tick every box. We’d love to hear from you!