Sectigoยท5 days ago
We are looking for a Certificate Support Associate to join our growing global team at Sectigo.
The Customer Support Associate is responsible for delivering exceptional customer service by handling inbound and outbound customer interactions via phone, email, and live chat. This role focuses on resolving customer inquiries, troubleshooting issues, providing product guidance, and ensuring a high level of customer satisfaction. The specialist works closely with internal teams to ensure timely resolution of customer concerns and contributes to maintaining long-term customer relationships.
This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam.
Here are the core functions, responsibilities, and expectations for this role:
Education:
Experience:
Ideal Candidate Profiles, Talents, and Desired Qualifications:
Sectigo is an Equal Opportunity Employer.
At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.
Our โOne Sectigoโ culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.
Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:
To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.
Global team. Global reach. Global impact.
At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work โ and our team members โ reflect the positive outcomes we deliver to our customers every day.