As a Strategic Consultant, you will play a critical role in building and sustaining long-term relationships with key clients. This position is ideal for someone who thrives at the intersection of strategy, customer success, and technology. You'll lead client onboarding and training, provide personalized in-person support, and act as a trusted advisor by translating data into actionable insights that drive real business value.
As the voice of the customer, you'll collaborate closely with internal product and engineering teams to surface feedback and advocate for client needs. This role requires a proactive, client-first mindset, strong communication skills, and the ability to navigate complex, evolving environments with confidence and clarity.
What the Strategic Consultant do:
- Focus on supporting key (strategic) accounts and support sales reps to maintain long-term relationships
- Own, monitor, and maintenance the rolling 5 quarter sales forecast by highlighting both risks and challenges, as well as growth opportunities
- Provide data-driven insights / recommendations to sales managers to maximize growth opportunities and minimize revenue loss (mitigate churns)
- Leverage data-driven insights to craft compelling narratives that drive meaningful business outcomes for clients
- Drive overall customer satisfaction and encourage engagement beyond primary users
- Serve as the communication bridge between clients and internal product and engineering teams for bug reports and feature requests
- Demonstrate strong situational awareness with the ability to interpret and respond to dynamic client environments
- Own and lead client onboarding and training sessions to ensure successful adoption of our platform
- Provide insights and recommendations to support sales activities
- Conduct on-site visits and in-person meetings with clients alongside sales reps to strengthen sales pitches and provide hands-on support
Skills and experience the candidate can bring:
- 5 to 7+ years of relevant experience in a customer-facing support role; experience in SaaS is a strong plus
- Proven ability to manage support to the day-to-day client and agency relationships, both in-person and virtually, especially in the digital marketing space
- A proactive and self-starting attitude with the ability to thrive in a collaborative, fast-paced team environment focused on retention and growth
- Strong analytical thinking with the ability to deliver strategic insights that bring value to clients
- Excellent time management skills with the ability to prioritise tasks and meet deadlinesExceptional communication skills, including listening, presentation, writing, and speaking
- Willing to work on-site two days a week (Tuesdays and Thursdays; short walk from Kanda station)
