Job Responsibilities and Essential Duties:

• Sales and Promotion: Promote and sell Sequel’s product portfolio, including the twiist device, to meet or exceed business development goals within the assigned sales territory.

• Field Sales Support: Collaborate with Territory Business Leaders and Clinical Diabetes Specialists within specific territories to drive new customer starts 

• Outbound Sales Calls: Make outbound sales calls to customers who have shown interest in the twiist device, explaining product benefits and how twiist compares to competitors.

• Inbound Call Management: Manage incoming queue calls, addressing customer inquiries and providing information about products and services.

• Customer Needs Assessment: Work to understand customers' underlying needs or issues and provide tailored information and solutions.

• Benefits Communication: Communicate with customers about the benefits of Sequel’s products and pharmacy benefits.

• Customer Journey Management: Manage communication with customers throughout their product journey, ensuring a positive and professional experience.

• Salesforce Documentation: Perform all required documentation and data entry in Salesforce.

• Industry Knowledge: Maintain up-to-date knowledge of industry trends and competitive products.

• Coordination: Coordinate with the field team, doctor's offices, and customers to ensure effective customer onboarding.

• Feedback and Improvement: Offer feedback on process improvements to enhance sales and customer experience.

Minimum Requirements (Education and Experience):

• Education: Bachelor’s degree, or equivalent combination of education and experience.

• Experience: 1+ years of demonstrated successful sales experience in medical device, pharmaceutical, healthcare or consumer product related field.

Required Knowledge, Skills and Abilities:

• Sales experience in a medical or health-related environment is preferred

• Knowledge of diabetes and experience supporting customers with diabetes is preferred.

• Experience supporting customers through the pharmacy channel is preferred 

• Bilingual Candidates preferred

• Experience providing remote support, particularly in a regulated environment.

• Experience with Salesforce CRM preferred.

• Prior B2B or B2C experience preferred. 

• Demonstrates persistence and creative problem-solving skills to address obstacles and challenges to deliver successful outcomes.

• Delivers oral and written communications that make an impact and persuade their intended audiences. 

• Effectively handles interactions at all levels and appropriately responds to sensitive situations. 

• Effective Self-Management and Action Orientation 

• Thrives in a fast-paced environment and operates with a sense of urgency and passion for achieving sales goals.

• Demonstrates the ability to work well under pressure and maintain composure in the face of difficult and/or challenging situations. 

• Effectively handles multiple challenges or tasks through prioritization and multi-tasking. 

• Position remotely based, but requires occasional travel to home office in Marlborough, MA.