The PMO Manager plays a key role in the Corporate IT organization, overseeing the delivery of projects and enhancements to ensure alignment with the company’s forecast model and strategic objectives. The role provides full portfolio visibility, ensuring initiatives are properly prioritized, governed, and executed according to financial plans, capacity models, and expected value.

The PMO Manager maintains strong IT governance frameworks, leading governance boards and steering committees, preparing minutes, and ensuring clear follow‑up on actions. The role also supports change management activities, including onboarding new team members, preparing training materials, and delivering training to promote consistent adoption of processes and tools.

Additionally, the PMO Manager supports IT Business Management (ITBM) processes, applies ITIL best practices, and analyzes performance metrics to drive continuous improvement and data‑driven decision‑making across the IT organization.

Responsibilities

Portfolio Governance & Delivery

• Oversee IT Business Management (ITBM) processes and maintain the IT project and demand portfolio.
• Ensure adherence to project lifecycle standards, stage gates, and approval processes.
• Track portfolio progress (scope, budget, timelines), manage risks, and escalate issues as needed.
• Facilitate governance forums and steering committees, including preparing minutes and driving follow-ups.
• Coordinate dependencies across teams and towers, ensuring alignment with ITIL and governance frameworks.

Financial & Value Management

• Monitor budgets (CAPEX/OPEX), forecasts, and actuals.
• Track business cases, benefits realization, and ROI.
• Identify deviations and recommend corrective actions.
• Ensure portfolio financial transparency.

Reporting & Leadership Communication

• Prepare portfolio dashboards and KPI reports for IT leadership.
• Highlight risks, bottlenecks, and resource constraints.
• Provide scenario analyses (capacity, prioritization, financial impact).
• Maintain portfolio reporting using tools such as Power BI.

Demand Management

• Support intake, qualification, and prioritization of new demands.
• Ensure proper documentation of scope, value drivers, and required resources.
• Maintain traceability from demand to outcome.

Process Standardization & Tools

• Maintain and enhance PMO methodologies, templates, and governance frameworks.
• Drive continuous improvement initiatives across ITBM and governance processes.
• Ensure effective use of tools (ServiceNow, Azure DevOps, reporting platforms).
• Support automation of reporting and workflow activities.

Training, Onboarding & Communications

• Onboard new IT team members on governance frameworks and processes.
• Prepare and deliver training materials and user guides.
• Coordinate Communities of Practice and internal communications.
• Maintain the IT Governance SharePoint site.

• Bachelor’s or Master’s degree in IT, Engineering, Business, or related field.
• Project Management certification and solid understanding of Project and Portfolio Management methodologies (PMBOK, PRINCE2, Agile and hybrid environments).
• 3+ years’ experience in a PMO or project delivery role.
• Experience managing full project lifecycles and working on large, cross-functional initiatives.
• Strong understanding of ITBM processes, IT Governance (e.g., COBIT), and ITIL practices.
• Experience creating dashboards and executive reporting.
• Strong communication, stakeholder management, planning, and organizational skills.
• Ability to work effectively in multicultural environments.
• Fluent English (written and spoken).

Nice to Have

• Experience with tools such as ServiceNow, SharePoint, Azure DevOps, and Confluence.

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and a hybrid work model.
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.

Apply Now:
At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!