SUMMARY

Responsible for driving revenue growth and strengthening strategic relationships within assigned global accounts in alignment with SGS Retail Solutions initiatives. Develops and executes global account strategies, coordinates cross-regional activities, and ensures high levels of customer satisfaction and service delivery

 

JOB FUNCTIONS

• Develop and execute global account strategies aligned with SGS business objectives.
• Serve as the primary client contacts, coordinating communication and service delivery across SGS business lines and SGS affiliates.
• Drive revenue growth by expanding relationships with key decision-makers and identifying new opportunities within the account and across SGS business lines.
• Manage global agreements, contracts, and commercial relationships with assigned accounts.
• Monitor account performance against KPIs, service level agreements, financial targets, and customer satisfaction metrics.  
• Lead regular business reviews, performance reviews, business development meetings, etc
• Ensure timely delivery of reports, invoices & communications, while monitoring revenue trends and DSO
•  Resolve service delivery issues and manage claims to maintain strong client relationships.
• Track market trends, regulatory developments, and competitor activity impacting the account.
• Promote the SGS brand, capabilities, and integrity while ensuring compliance with SGS policies, safety standards, and Code of Integrity. 
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE

Required:

• Bachelor’s degree or equivalent educational background in Analytical Sciences, Engineering and Business relevant education, AND
• Minimum of 5 year experience in account management, customer services or other relevant experience for the position with successful track record, AND
• Minimum of 3 year experience in the TIC industry for the relevant business unit, AND
• Experience in international / multi-cultural environments

 

KNOWLEDGE / SKILLS / ABILITIES

• Language Skills: English, Advanced required, Other language skills are a plus
• Strong account management, negotiation and relationship building skills
• Strong leadership skills with excellent communication and presentation skills
• Computer Skills: - Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook) required.  Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
• Experience using Salesforce for pipeline management, forecasting, and client relationship tracking
• Self-driven, results oriented, and able to work independently in a fast paced environment.   
• Strong problem-solving and organizational skills. 

TRAVEL

• Travels up to 30-50% of time. Some travel might be international.

Compensation

The expected salary for this position is $100,000 to $140,000 per year. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
  • Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.

Position anticipated to close August 31, 2026.

Additional information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback.  Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.