Patient Support Supervisor

Key Responsibilities:

• Directly lead and manage a team of pharmacy technicians responsible for the end-to-end prior auth and financial assistance processes.
• Drive team performance by monitoring service levels, conducting audits, managing workflows, reviewing productivity metrics, and providing ongoing feedback and performance management
• Oversee daily operations, including scheduling, timekeeping, workload distribution, and coverage planning.
• Partner and maintain strong relationships with hospital stakeholders, clinical teams, and internal departments.
• Lead meetings, communicate updates, and present opportunities for operational improvement.
• Support hiring, onboarding, training, and professional development initiatives.
• Maintain confidentiality and ensure compliance while supporting both remote and onsite team members.
• Willingness to travel up to 20% as needed to support business and operational needs.

Experience/Requirements

Required Licensure/Certification:

• We are seeking experienced pharmacy technicians who are registered with the State of employment and also nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
• Required 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy)
• Leadership experience within healthcare / pharmacy

Education:

• Required: High School diploma / GED required

Skills:

• Strong executive presence with the ability to influence and build relationships across all levels of the organization.
• Ability to navigate complex situations, exercise sound judgement, and achieve positive outcomes through collaboration.
• Proven ability to identify operational trends and recommend process improvements that enhance efficiency and service delivery.
• Strong project management skills.
• Advanced proficiency in Microsoft office.
• Experience with pharmacy dispensing systems and EMRs.
• Exceptional written, verbal, and phone communication skills.