Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI

Role Description:

As a Solutions Architect I at ShipBob, you will be an essential part of the go-to-market team for one of our most important initiatives, apps and integrations, with leading ecommerce-focused technologies and marketplaces around the world. You will act as the technical advisor and/or project manager for both our partnership-driven and custom integrations. In addition, you’ll work hand-in-hand with our sales team to ensure custom integrations for large customers go smoothly, working with some of the most exciting brands in ecommerce.

The role is heavily project-based, and thus project management experience is crucial for success. The ideal candidate will be comfortable selling directly to customers and positioning solutions around their needs, but also will be able to troubleshoot issues based on deep understanding of ShipBob and upstream systems.

Please note this role is not a technical support role, nor is it a product manager role. Rather, this role will be responsible for helping our sales and partnerships teams go from “0 to 60mph” across apps and integrations. This role reports to Senior Manager, Solutions Architect.

What you’ll do:

• Support our sales team for custom integration build outs for large merchants.
• Researching upstream APIs and systems, and building ERDs (entity relationship diagrams), including field mapping.
• Build RFPs (request for proposal) for custom work needed for customers to send to SI partners.
• Work hand-in-hand with the partnerships team across new general-purpose integrations, collect feedback, and translate it back to developers for roll out across our existing and future customer base.
• Interface directly with customers to collect user requirements and system documentation.
• Project managing integrations alongside our SI partners, including keeping internal stakeholders well informed.
• Leverage resources available - SI (systems integrator) partners, internal ShipBob engineers, technical support, and sales engineering - to get projects done on time and on budget.
• Ensure quality recommendations on architecture by building intimacy with upstream systems (e.g. Netsuite) and ShipBob’s API.
• Other duties/responsibilities as necessary.

What you’ll bring to the table:

• 3+ years experience in roles that demand both customer interaction and technical prowess (e.g. Solutions, Sales Engineering, technical account management).
• 3+ years experience with integration development, APIs or IPaaS systems.
• An established track record of driving cross-functional organizational alignment across groups such as Engineering, Sales, Marketing, Operations and Support.
• Outstanding analytical and decision making skills that provide structure to complex and ambiguous situations.
• Excellent written and verbal communication skills demonstrated through a track record of clearly and concisely conveying information and ideas to all levels of the organization.
• Ecommerce experience and shipping/logistics experience is a plus.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
• See Our High-Performing Culture >>>Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $95000 - $110,000. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

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