Operations Associate
•Serve RoboticsHybrid· 7h
⚙️ Operations⏰ Full-time🌱 Entry Level💰 $46k-46k🇺🇸 Miami, USA
7h ago
Sitemate·2 days ago
Link to the role introduction video here
👋 Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️
We’d love to hear from you 👩💻👩🏽💻🧑🏿💻👨🏻💻
We are looking for a BizOps Associate to join our growing Operations team; someone who’s eager to learn the fundamentals of how a fast-growing SaaS company actually works, and grow from there, a sharp generalist who can figure things out fast and make things happen even faster.
In this role, you’ll contribute to both the day-to-day and the big picture. You’ll support core operational rhythms that’ll give you a complete view of how the business actually runs, and as you build expertise, you'll identify opportunities to streamline and automate, get involved in cross-functional projects, and take on more complex strategic work.
This opportunity suits someone early in their career who wants to build a strong operational foundation and has the drive to become a high-performing generalist capable of solving complex, multi-dimensional challenges. Maybe you’ve built a strong foundation in numbers, systems, or problem-solving through study, work experience, or just being the go-to person when things need figuring out. Maybe you're naturally the person who spots inefficiencies and figures out how to fix them. If you're curious, detail-oriented, and ready to learn fast, this role will give you the space to prove yourself and grow.
You’ll report to our Senior BizOps Manager and work closely with the wider Operations team. You’ll also gain direct exposure to Sitemate’s founders, in particular our CEO. This role offers real insight into how a SaaS business operates, how executive decisions get made, and what it takes to scale without breaking things.
Employment:
Full-time
Based: Sydney, Australia
Salary range: $65,000 - $90,000 (excl. Super)
Sitemate builds best-in-class software for the built world - empowering construction, infrastructure, and industrial companies to work smarter and faster.
Our flagship product, Dashpivot, helps teams move their processes from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet. This enables companies to automate repetitive tasks, track progress in real time, and make better decisions every day.
We’ve achieved strong product-market fit - generating thousands of new monthly leads through word-of-mouth and organic marketing alone.
Backed by Blackbird, Australia and New Zealand’s #1 venture capital firm, and a graduate of the Startmate Accelerator, Sitemate has grown from 5 people in 2018 to over 150 across 18+ countries. Our team blends deep industry experience with cutting-edge product design to build tools that modernise one of the world’s largest and most essential industries.
At Sitemate, you’ll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day.
We move fast, communicate openly, and operate with trust and autonomy. You’ll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure.
We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22–51.
Transparency: Monthly All-Hands meetings share updates on metrics, customer stories, hiring plans, and financial performance. Every session also includes a “Life Story” from one team member - building genuine connection and understanding across our global team.
High Velocity: We use best-in-class, integrated systems to eliminate manual work and give you the information you need to make fast, high-quality decisions.
Hustle: You’ll be rewarded for performance. Seven of our last ten pay increases were proactive - driven by results, not requests.
Autonomy: We focus on outcomes, not hours. You’ll have flexibility to manage your day, with no time monitoring or unnecessary meetings.
Collaboration: You’ll work closely with talented teammates across engineering, product, design, marketing, sales, and customer success - sharing ideas and learning together every day.
Competitive, performance-based remuneration
Equity options - own a piece of what you’re helping to build
20 days paid annual leave, plus sick, carer’s, and compassionate leave
Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
Learning & Development - professional growth budget and transparent career plans
Laptop and home office setup budget
Flexible work - remote or hybrid options, plus the ability to work from anywhere for several weeks each year
Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions
Sydney HQ perks - rooftop garden, wellness centre, showers, and cycle storage in Haymarket
We’re proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team’s diversity is one of our greatest strengths, and we’re committed to ensuring an inclusive environment where everyone can thrive.
🎧 Podcasts
2024: CEO Hartley Pike on scaling Sitemate, diversity, and culture
2022: CTO Tim Bray on building quality features that solve real customer problems
💬 Want to know what it’s like to work at Sitemate? Hear it straight from the team: People of Sitemate
⭐ Read what our customers say: G2 Crowd, Trust Radius
🎥 Team Offsites: 2022, 2023, 2024, 2025
Maintain financial hygiene through accounts payable, bookkeeping activities, expense reconciliation, and month-end close support in coordination with Finance.
Coordinate Sydney office operations, travel expense oversight, and support for internal events including team gatherings and the annual company Offsite.
Compile cross-functional performance data and prepare monthly and quarterly reporting deliverables for executives and stakeholders, maintaining accuracy and clarity across key business metrics.
Support leadership meetings by ensuring relevant data and documentation is prepared and available.
Execute assigned workstreams for cross-functional initiatives, including operational support for current international operations and potential market expansion.
Identify and implement process improvements and automation opportunities within your areas of responsibility as you develop expertise.
Support ad-hoc special projects and executive priorities as needed.
Understanding SaaS financial acronyms and common terminology - if you have not worked in a SaaS company before, there is going to be a lot of metrics to learn.
Systems - everything at Sitemate is systems-driven and heavily engineered. You’ll need to enjoy using tools and building processes with a focus on scalability.
Pace - we move very quickly, so you’ll need to be excited to come in and learn extremely fast.
Junior operators eager to gain experience in SaaS, or someone looking to break into tech.
Someone able to untangle messy problems and turn them into clear, actionable steps.
A person who is happy working across a range of tasks and contributing wherever needed. You’ll be a team player with a humble attitude and a hunger to make an impact in a role where the sky's the limit.
Someone comfortable being scrappy when it counts, but who still holds the bar high.
Someone who can switch gears quickly - equally happy deep in the weeds or stepping back to see the big picture.
Highly experienced operators looking for a senior or specialist role.
Those who struggle with ambiguity or shifting responsibilities.
People who prefer highly structured or repetitive work.
Anyone not interested in tools, automation, or systems-driven work.
Must Have:
Strong spreadsheet skills (Google Sheets ideal) is the only fundamental expectation. We’ll teach you everything else!
You’re excited by systems implementation and improvement.
You are a self-starter with high energy and a proven ability to roll up your sleeves to get things done.
Nice to Have:
Basic accounting knowledge would be a plus.
Experience with SQL or other analytical & data-querying tools, or a willingness to learn.
Essential Tools:
Google Sheets and/or Excel
Bonus Tools:
Zapier
Jira
Rippling
PLEASE Note:
We do not use recruitment partners or services, so please save your time and don't reach out