Product Owner - Shared Services

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the Product Owner role...

A Product Owner at SiteMinder partners with the Product Manager to prepare documentation and artefacts based on requirements and collaborate with development teams on detailed user stories and acceptance criteria. They ensure features meet user needs and business goals by tracking success metrics to evaluate the impact of delivered initiatives.

This role is to work with the Shared Services team that is part of the Shared Services & Experience Portfolio and is responsible for:

• End-to-end staff and customer journeys into and out of the product

• Property operational components including billing, login, and user management

• Platform governance, security, scalability, and performance

• Providing direction to other teams to ensure a simple and easy-to-use experience

What you'll do...

• Assist in exploration and refinement of the product roadmap by partnering closely with the Product Manager.

• Prioritise the team’s product backlog to ensure focus is on maximum value aligned with product strategy.

• Maintain the team’s product backlog, ensuring an appropriate pipeline of refined items is ready for development.

• Work closely with the Engineering team to translate requirements into user stories with detailed feature specifications and well-defined acceptance criteria.

• Lead and facilitate agile ceremonies including refinement, planning, reviews, inceptions and retrospectives.

• Define product release plans and regularly communicate delivery progress and milestones to all affected stakeholders.

• Manage production issues and customer support queries, incorporating small fixes and enhancements into the backlog.

• Stay current with product management best practices, industry trends, and Agile methodologies.

What you'll have...

• A curious product mindset.

• Excellent communicator with ability to engage senior stakeholders effectively.

• Skilled facilitator who drives outcomes through cross-functional collaboration.

• 3+ years' experience in Agile delivery environments.

• Strong understanding of product tools, lifecycle and practices.

• Detail-oriented with commitment to quality and timely delivery.

• Customer-focused mindset with strong user empathy.

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.