Client Delivery Manager (Technical Project Manager)

About the Role

Cantina.xyz is seeking an experienced Client Delivery Manager with deep technical expertise in Web3 infrastructure. The ideal candidate will have a strong command of security best practices and industry standards. As a valued member of the Cantina team, you'd help oversee security review projects from initiation through completion. In this role, you'll serve as the critical bridge between our clients and technical delivery teams, ensuring seamless project execution and exceptional client experiences across our amazing network of clients.

Key Responsibilities

Project Management & Quality Assurance

• Lead end-to-end management of security review projects, including kickoff calls, regular sync meetings, findings reviews, and closeout sessions

• Prepare projects for kickoff by coordinating technical requirements, timelines, and stakeholder alignment

• Ensure audit introduction and retrospective processes run smoothly across all engagements

• Monitor project progress and proactively address potential blockers or delays

• Oversee the full project lifecycle to maintain engagement, process integrity, and overall quality

• Maintain clear communication channels between client and delivery teams throughout project lifecycle

• Verify that all lifecycle steps (from introduction to retrospective) are properly followed

• Review technical reports for quality and completeness, ensuring all findings are properly documented

• Dive into each audit enough to understand the topic, technical discussions, and code context

• Step in to support technical teams when tasks are incomplete or need additional coordination

Client Relationship Management

• Develop and maintain strong client relationships, serving as their primary point of contact

• Navigate difficult conversations with professionalism and tact when challenges arise

• Schedule and facilitate debrief calls between sales, clients, and technical project managers

• Ensure clients receive comprehensive support from project start to finish

• Build long-term client relationships through consistent communication and technical credibility

Product & Strategic Input

• Feed product insights back into our product and services roadmap

• Shape the roadmap through collaboration by translating client challenges and ecosystem trends into product opportunities that influence what our product team builds next

• Provide feedback on researcher performance and identify opportunities for process improvement

Operational Excellence

• Support administrative system upgrades to CRMs, fine-tuning the instance as organizational needs evolve

• Quickly gain context on complex technical security situations to facilitate effective communication

• Contribute to process improvements that enhance client delivery and team efficiency

• Act as a bridge between technical research teams and non-technical stakeholders

• Coordinate task distribution and maintain clear audit plans to ensure full coverage

• Monitor team engagement and collaboration throughout projects

Requirements

• 3+ years of experience in technical project management, preferably in cybersecurity, blockchain, or Web3 ecosystems

• Able to participate in technical discussions, understand the topic as well as code context

• Working knowledge of security audit processes, vulnerability assessment, and penetration testing methodologies

• Proven track record of managing multiple concurrent technical projects with competing priorities

• Experience with project management tools and methodologies (Agile, Scrum, Waterfall)

• Demonstrated ability to manage projects from inception through delivery while maintaining quality standards

• High level of professionalism and integrity when handling sensitive security information

• Customer-centric mindset with commitment to exceptional service delivery