Operations Manager (Support) - Leaply

Hi! We’re Leaply — a fast-growing ecosystem of digital and physical products designed to help people build healthier habits and lead better lives. We launched in 2024 and have already seen explosive growth — 10x revenue in the past six months — with strong traction across the US, Europe, and beyond.

At Leaply, we challenge traditional career paths — we value ownership over job titles, and impact over process. As we scale, we’re looking for a sharp, data-driven Operations Manager to refine our support engine, enhance team performance, and implement scalable systems.

In this role, you’ll own the operational efficiency of our support function — from optimizing KPI frameworks to automating workflows, implementing AI and developing strong internal leaders.

What you’ll do:

• Optimize & Scale: Take ownership of support operations, ensuring they are lean, efficient, and ready to support our continued growth.

• Drive Performance: Refine the KPI system and strengthen Quality Assurance (QA) processes to ensure high-quality user experience (to have the best CSAT/QA).

• Implement Automation: Identify operational bottlenecks and deploy tech solutions (Zendesk, AI tools, automated workflows) to increase team productivity.

• Lead & Develop: Manage the full talent lifecycle.

• Cross-functional Collaboration: Work closely with Product and Growth teams to turn customer feedback into actionable business insights.

You’re a great fit if you:

• Are a Systems Thinker: You look at the big picture, identify bottlenecks, and build processes that eliminate them.

• Have Proven People Management Experience: 1+ years of leading teams (Support background is a significant plus, but we prioritize leadership and logical thinking).

• Are Data-Driven: You are comfortable with Google Sheets, building dashboards, and using data to guide your decisions.

• Are Tech-Savvy: You have "under the hood" experience with CRMs, Notion, and creating automated workflows.

• Thrive in Fast-Paced Environments: You move fast, embrace change, and can handle multiple priorities without losing focus.

• Are a Strong Communicator: English level B2+, comfortable working across global markets.

Bonus points for:

• Hands-on experience managing support operations in a high-growth B2C startup.

• Deep understanding of Tier 1 markets (US, UK, Canada, Australia).

• Experience using AI tools (ChatGPT, NotebookLM, Zapier) to optimize business processes.

What you’ll get:

• Competitive compensation and a high-impact role.

• Full Ownership: Freedom to optimize and evolve the support function as you see fit.

• Office in Kyiv or Warsaw, with perks (lunches, health insurance, gym).

• Support from the best: Access to internal professional communities (Marketing, Product, Operations) within the SKELAR network.

• A meaningful mission: Help millions of people live healthier lives every day.

Leaply is backed by SKELAR, a venture builder with over 13 successful B2C businesses. Beyond business, we support the SKELAR Foundation, a charitable initiative created by employees to support the Ukrainian Armed Forces.

Join us in building the next big thing!