About Skylight
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.
If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists. The work we do matters.
About the job
As Skylight grows, we are strengthening the internal systems that support our people, projects, and mission. These systems — spanning HR, contracts, delivery context, knowledge, and operational workflows — must be clear, dependable, and able to evolve as the organization scales.
As a Senior Service Designer, Internal Systems & Workflows, you will play a critical role in designing and improving how Skylight operates internally. You will work across teams to understand current-state processes, identify breakdowns and opportunities, and design future-state workflows that are practical, usable, and scalable.
This is a senior, hands-on role for someone who can move quickly from understanding to action — mapping complex systems, partnering with executive and operational stakeholders, and translating evolving organizational needs into workflows, tools, and artifacts that teams can actually use.
You will collaborate closely with Operations and Organizational Design, contributing design judgment, systems thinking, and real-world feedback that helps internal standards and coordination patterns take shape through delivery.
What you’ll do
- Map end-to-end internal workflows across areas such as HR, contracts, staffing, delivery, and knowledge management
- Partner with operational and executive stakeholders to understand current-state processes, constraints, and priorities
- Design future-state workflows that improve clarity, reliability, and efficiency while aligning with organizational goals
- Create and maintain system artifacts such as workflow diagrams, service blueprints, forms, templates, and supporting documentation
- Translate requirements, policies, and system constraints into clear, usable internal tools and experiences
- Work closely with Operations, People Ops, Contracts, Finance, and IT to implement workflow improvements
- Identify recurring friction, gaps, or failure points and propose concrete, actionable improvements
- Support automation and tooling initiatives by shaping workflows, validating usability, and ensuring solutions are maintainable
- Contribute to internal knowledge systems by improving structure, consistency, and reuse
- Support adoption of new or updated workflows through walkthroughs, reviews, and iterative refinement
- Bring delivery insights and operational feedback into ongoing conversations about how internal systems and standards should evolve
What we're looking for
Minimum qualifications
- Significant experience in product design, systems design, service design, or operations design working on complex workflows or internal tools
- Demonstrated ability to move from discovery to delivery — mapping systems, designing solutions, and getting them into use
- Strong systems thinking, with the ability to reason about how people, processes, tools, and data interact in practice
- Experience working with senior or executive stakeholders and navigating organizational complexity
- Ability to produce clear, durable artifacts that make complex systems understandable and usable
- Comfort working within constraints and evolving environments while maintaining momentum
- Strong judgment, follow-through, and attention to detail
- Portfolio demonstrating delivery-oriented work on systems, workflows, platforms, or internal products
- Ability to work effectively in a professional services environment
- Passion for improving public outcomes through great government services
- A mindset and work approach that align with our core values
Nice-to-have qualifications
- Experience designing internal platforms, enterprise tools, or operational systems
- Familiarity with tools such as Notion, Coda, Airtable, or similar workflow platforms
- Exposure to service design methods applied in operational or delivery contexts
- Experience with structured content, data models, or metadata systems
- Exposure to automation or AI-enabled workflows
- Prior experience in civic tech, government, or government-adjacent environments
- Experience working on distributed or remote teams
Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box.
Other requirements
- All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
- You must be legally authorized to work in the U.S. now and in the future without sponsorship.
- As a government contractor, you may be required to obtain a public trust or security clearance.
- You may be required to complete a company background check successfully.
- Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.
Position type
This is a full-time, exempt position.
Location
This is a fully remote position.
Care package
Salary
We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For a Service Designer at Skylight, the current salary ranges are as follows:
- Associate Service Designer: $90,000–$125,000
- Service Designer I: $120,000–$140,000
- Service Designer II: $135,000–$160,000
- Senior Service Designer: $150,000–$185,000
- Staff Service Designer: $170,000–$203,000
- Principal Service Designer: $180,000–$230,000
Benefits
Your well-being is important to us, so we focus on supporting you in a variety of ways:
- Medical insurance, dental insurance, vision insurance
- Short-term and long-term disability insurance
- Life and AD&D insurance
- Dependent care FSA, healthcare FSA, health savings account
- Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
- Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
- Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
- Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
- Business development / sales bonuses
- Referral bonuses
- Annual $2,000 allowance for professional development
- Annual $750 allowance for tech-related purchases
- Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
- Dollar-for-dollar charity donation matching, up to $500 per year
- Flexible, remote-friendly work environment
- An environment that empowers you to unleash your superpowers for public good
Interview tips
We want you to have a great interview experience with us! Here are some tips to help you prepare for a successful interview:
- Please include a portfolio of 1–2 work samples with your application. Your portfolio can be anything from a website to a slide deck — whatever best showcases your work. We suggest choosing work samples that highlight your skills and experience in relation to the qualifications outlined in the job posting. Unless specified in the job requirements, your portfolio doesn’t need to be tied to any particular industry or field — just select samples that best represent your expertise. To ensure we can review your application promptly, please remove any access passwords on your portfolio or provide access details.
Visit ourjoin page to learn more about how our interview process works. - Check out ourCareer Pathways framework to learn more about the different roles within Skylight and the skills needed to do them.
- Please include a portfolio of 1–2 showcase projects with your application. Your portfolio can be anything from a website to a slide deck (whatever works for you). So that we can prioritize your application for consideration, please ensure that you either remove your access password to your portfolio or provide access details.
- If you’d like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at [email protected].
We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.
