About Skylight

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.

If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists. The work we do matters.

About the job

At Skylight, content designers work on cross-functional teams to strategize and advocate for user-centered content practices, plain language, and inclusivity, all while delivering on business objectives. The work can range from a standalone piece of content, to supporting an end-to-end service journey. Content designers also help design content governance strategies and workflows in a user-centered context.

In this role, you will help create clear, actionable content for people enrolled in Medicaid — content that can make the difference between someone staying covered or losing access to essential healthcare. Your work will support individuals and families navigating complex government systems, helping remove barriers, reduce confusion, and promote continuity of care. The work you do has real-world impact, improving access to critical services and advancing more equitable outcomes for communities across the country.

What you’ll do

• Improve government services by tailoring pertinent information to the needs of their users
• Research, edit, write, and organize content describing government programs and initiatives
• Write clear, usable, and accessible text in plain language
• Set the tone for content and develop a unified voice
• Write UX copy (e.g., user interface copy, microcopy, error messaging, notifications, in-product copy) for government applications
• Test content with users and make adjustments based on user feedback
• Offer recommendations on how to deliver a consistent, sustainable and standards-driven content strategy across projects, services, and products
• Plan and facilitate content strategy workshops and brainstorming sessions
• Support implementation of H.R. 1 Medicaid community engagement requirements in partnership with state agencies
• Research, interpret, and translate federal and state Medicaid policy into clear, user-centered, plain-language content
• Write and refine state notices and outreach materials to ensure clarity, accessibility, and regulatory alignment
• Develop integrated, multi-channel communications (e.g., paper notices, text messages, portal messages) to effectively engage beneficiaries
• Partner with state agencies to deliver consistent, standards-driven messaging that guides individuals through renewal and reporting processes

What we’re looking for

Minimum qualifications

• Able to advocate for the value of a content-driven approach through actions such as training and guiding your team and stakeholders on content design best practices
• Can think strategically about the role of content, including how it impacts the overall business and how users experience a product or service
• Able to take an evidence-based, decision-making approach to content design through actions such as testing your hypotheses with users
• Able to apply best practices for writing user-centered content, from producing microcopy to defining content standards and style guidelines
• Possess or able to acquire basic tech skills, such as editing website content directly using markup languages (e.g., HTML)
• Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
• Passionate about creating better public outcomes through great government services
• A mindset and work approach that aligns with our core values
• Ability to travel for work from time to time

Nice-to-have qualifications

• Experience collaborating with state government partners
• Experience with Medicaid, Medicare, or healthcare programs
• Competency in service design, user experience research, or product design
• Prior experience working in the civic tech space
• Experience working in a remote-team environment

Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box.

Other requirements

• All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
• You must be legally authorized to work in the U.S. now and in the future without sponsorship.
• As a government contractor, you may be required to obtain a public trust or security clearance.
• You may be required to complete a company background check successfully.
• Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.

Position type

This is a full-time, exempt position.

Location

This is a fully remote position.

Care package

Salary

We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For a Content Designer at Skylight, the current salary ranges are as follows:

• Associate Content Designer: $90,000–$125,000
• Content Designer I: $120,000–$140,000
• Content Designer II: $135,000–$160,000
• Senior Content Designer: $150,000–$185,000
• Staff Content Designer: $170,000–$203,000
• Principal Content Designer: $180,000–$230,000

Benefits

Your well-being is important to us, so we focus on supporting you in a variety of ways:

• Medical insurance, dental insurance, vision insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Dependent care FSA, healthcare FSA, health savings account
• Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
• Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
• Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
• Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
• Business development / sales bonuses
• Referral bonuses
• Annual $2,000 allowance for professional development
• Annual $750 allowance for tech-related purchases
• Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
• Dollar-for-dollar charity donation matching, up to $500 per year
• Flexible, remote-friendly work environment
• An environment that empowers you to unleash your superpowers for public good

Interview tips

We want you to have a great interview experience with us! Here are some tips to help you prepare for a successful interview:

• Please include a portfolio of 1–2 work samples with your application. Your portfolio can be anything from a writing excerpt to a website to a slide deck — whatever best showcases your work. We suggest choosing work samples that highlight your skills and experience in relation to the qualifications outlined in the job posting. Unless specified in the job requirements, your portfolio doesn’t need to be tied to any particular industry or field — just select samples that best represent your expertise. To ensure we can review your application promptly, please remove any access passwords on your portfolio or provide access details.
• Visit our join page to learn more about how our interview process works.
• Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them.
• If you’d like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at [email protected].

We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.