Slate solves cleaning for single- and multi-location businesses anywhere in the US by custom-building exceptional cleaning teams and managing them remotely. We aim to make the cleaning experience more convenient and efficient for our customers. By offering easy customization, seamless booking, and effortless feedback sharing, we eliminate the hassle that often accompanies cleaning services.
We are seeking a City Manager (Part-Time) to represent Slate in New York City and oversee our local operations. With over 40 commercial accounts and residential accounts in NYC, this role is critical to ensure consistent service quality and strong client relationships.
The City Manager will provide on-the-ground oversight, conducting walkthroughs, supporting employees, and building trust with clients. This is a flexible part-time contract role (10–15 hours per week) with some evening and weekend work, as needed by the client.
Requirements
Key Responsibilities:
- Client Relations & Business Development:
- Represent Slate at promotional opportunities such as industry events or client meetings.
- Conduct walkthroughs with potential clients to understand their cleaning needs.
- Provide face-to-face service and account management for existing clients.
- Build long-term client relationships and support account retention.
- Operations & Oversight:
- Conduct weekly, bi-weekly visits to all sites and support accounts, including residential accounts, and new openings.
- Ensure quality assurance through site walkthroughs, checklists, and photo documentation in Jobber.
- Conduct QA inspections at client sites to ensure service quality and compliance with company standards.
- Report updates, issues, and staffing needs to the Support Team and leadership.
- Employee Supervision & Support:
- Provide coaching, feedback, and accountability to employees on-site.
- Ensure cleaners follow protocols and represent Slate professionally.
- Assist with recruitment, onboarding, and training as neededQualifications:
- Proven track record in sales, account management, or business development.
- Strong communication and interpersonal skills.
- Experience in lead generation, prospecting, and client presentations.
- Self-motivated, target-driven, and able to work independently.
- Experience in cleaning/facilities management or related industries is a plus.
- Ability to travel across NYC to client sites.
- Bilingual (English/Spanish) preferred but not required.
- Availability to work part-time, with flexible scheduling, some visits may be during the day, others in the evening/night, with occasional weekends.
Ideal Work Schedule (Example Only):
- Monday (8:00–9:30 AM): Review open issues and plan the week based on check-ins.
- Wednesday (6:00–9:00 PM): Conduct site walkthroughs and provide employee coaching.
- Friday (10:00 AM–2:00 PM): Visit new accounts and complete QA reporting.
- Weekend (2–3 hours as needed): Provide flexible coverage for client events, account openings, or urgent matters.
