Responsibilities:

Collaborate with Development and Architecture teams to build  complex and highly available cloud environments for Internal and External infrastructure builds.
Provide Level 3 Technical support to Internal teams, Customers and Partners to support our core product.
Lead and educate clients on cloud deployment patterns.
Act as a SME for implementing and building infrastructure to support our core product.
Investigate and resolve any customer integration issues that arise during implementation.
Design procedure for system troubleshooting and maintenance.
Perform root cause analysis for any implementation errors and provide feedback to the Core dev team.
Document best practices and lessons learned.
Design, implement and maintain a secure and scalable infrastructure platform.
Provide ongoing maintenance and support of internal tools, improve system health and reliability.
Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized
Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
Participate in on-call rotation to provide application and infrastructure support, incident management and troubleshooting.

Requirements :

At least 6+ years of experience in Information technology, with infrastructure and platform services automation expertise.
3+ years of experience with engineering and supporting containerization technology.
3+ years of experience on AWS, Azure, OCI or GCP.
Professional Cloud Certifications are preferred.
Experience building end-to-end cloud solutions using low level architecture documents.
Demonstrated experience in translating customer requirements to net new infrastructure to address business needs.
Drive to innovate and use various technologies to solve complex business needs.
Expertise in troubleshooting support escalation, on-Call process optimization and documenting knowledge.
Solid networking fundamentals and proven experience with Security and Compliance (SOC2, HIPAA, ISO27001) best practices and how to implement controls that support high-velocity software delivery teams.
Proven experience with Kubernetes/Openshift and Docker.
Experience with Infrastructure as code tools such as Ansible, Terraform or CloudFormation.
Deep knowledge of cloud service providers and best practices around implementation and configuration, preferably managing customer environments.