A Regional Trainer at Somfy would be responsible for developing and delivering technical product training to customers, partners, and internal staff within a specific geographical area or national. This role is vital for ensuring that all stakeholders are proficient in the installation, use, and troubleshooting of Somfy's motorization and smart home solutions.
- Deliver Training: Conduct one-on-one, group, or virtual training sessions on proper procedures to program and control Somfy motors and control systems (RTS, Zigbee, SDN, POE, and standard motors).
- Travel Logistics: Arrange and manage travel (flights, hotels, etc.) and travel to various client/implementation sites, potential travel up to 50%.
- Content Development: Assist in creating and updating training materials, outlines, and presentations.
- Technical Support: Providing expert technical advice and problem-solving support, sometimes on-site, with a view toward educating customers and resolving issues.
- Evaluation and Reporting: Assessing the effectiveness of training programs through feedback and performance metrics and adjusting programs as necessary to ensure continuous improvement.
- Documentation: Maintaining accurate records of training activities, certifications, and customer interactions within a CRM system.
- Collaboration: Working closely with sales, marketing, and product management teams to ensure alignment on product information, market trends, and customer support.
- Learning Management System (LMS): Maintaining and updating content on our LMS for internal and external use.
- Experience: Significant technical experience (5+ years) in a relevant industry, such as window covering, electrical, IT, or smart home technology.
- Technical Savvy: A deep understanding of Somfy motors, controls, and home automation systems.
- Communication Skills: Excellent public speaking, presentation, and interpersonal skills, with the ability to simplify complex technical information for diverse audiences. Proficiency with English. Spanish or French is a plus.
- Travel: Willingness to travel frequently within the designated region to customer sites and different company locations.
- Organizational Skills: Strong ability to work independently, prioritize tasks, and manage logistics for training events.
All your information will be kept confidential according to EEO guidelines.
The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.
