Summary

Spark is hiring a Partner Account Manager to help Spark’s largest Partners to accelerate their success, expand usage and adoption of Spark’s platform, and contribute to Spark’s mission-driven growth.

What You'll Do

• Advocate for Spark’s mission and vision, driving usage of Spark’s platform and services to minimize churn and create lasting partnerships.
• Build and maintain relationships with Partners’ leadership and operations teams to ensure the growth of their businesses.
• Lead all phases of the Partner life cycle including onboarding, adoption of Spark’s platform, and expansion.
  • Implement effective onboarding strategies and processes, accounting for unique agency dynamics, to ensure Partners incorporate Spark best practices into their operations.
  • Address and resolve commercial or product issues or concerns.
  • Collaborate cross-functionally to identify areas for improvement and ways to enhance partner satisfaction and retention.
• Provide Voice of Customer insights to marketing, sales and product teams.
• Negotiate adjustments to partnership agreements, adhering to Spark frameworks and guidelines.
• Adapt to internal workflow and process changes, and support external communication to Partners.

What We're Looking For

• 6+ years of experience in Partner Account Management, or Partner Success.
• 2+ years of project management or onboarding/implementation experience.
• 3+ years of experience in a high-growth SaaS environment.
• Medicare or related healthcare industry experience.
• Proven ability to grow multiple Partner accounts while maintaining strict attention to detail.
• Excellent analysis and negotiation abilities
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.

Nice to Haves

• Proficiency in CRM software (Salesforce, Airtable).
• Spanish fluency.

Compensation