Customer Analytics Manager
•Abnormal· 16h
🏷️ Data Science⏰ Full-time🎯 Lead / Principal💰 $107k-154k🇺🇸 USA
16h ago
Speak·4 months ago
Our mission is to reinvent the way people learn, starting with language.
Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn’t been meaningfully improved in decades. Speak is building a human-level, AI-powered tutor in your pocket: a conversation-first experience that lets learners actually speak, get instant feedback, and progress through carefully designed lessons. The result is a complete path from beginner to confident speaker across multiple languages.
Speak first launched in South Korea in 2019, where Speak has now become the number one language learning app, and we now serve learners across many markets and 15+ languages. Speak is one of the world’s leading AI companies, with over $150m raised in venture investment from OpenAI, Accel, Founders Fund, Khosla Ventures, and more, with a distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana.
Speak is looking for a person who is passionate about and fully dedicated to learning about how users engage with our apps. This individual will be critical for helping create hypotheses and finding insights that allow the team to build a better product and grow the business. Our fourth product analytics hire will grow our data-driven culture at Speak by empowering team members to use data in their respective roles. In this role, you will own specific verticals within analytics and testing infrastructure and be a key thought partner to leadership and the whole product development organization.
Drive product strategy by proposing and conducting quantitative research into key user behaviors and trends, in partnership with product managers, engineers, designers, and other team members
Design new features and inform the product roadmap through analysis, e.g., help define metrics for every stage of the user journey (onboarding, conversion, engagement, retention)
Build and maintain core company data events and tables
Build and maintain company-level product and business dashboards
Design and analyze A/B tests, market-based tests, etc. and conduct other forms of causal inference to help us rigorously learn about our users
Inform future experimentation design and roadmaps by performing exploratory analysis to understand user engagement behavior and derive insights
5-10 years of experience using analytics to drive key product business decisions
Significant experience with SQL
Hands-on experience applying AI/LLM tools to analytical tasks such as data synthesis, hypothesis generation, and productivity acceleration
Deep understanding of statistical analysis, experimentation design, and common analytical techniques like regression and decision trees
Solid background in running multivariate product experiments to optimize a product or revenue flow
Proven track record of working autonomously and proactively engaging with business stakeholders
Join a fantastic, tight-knit team at the right time: we're growing very quickly, we've most recently raised our Series C from some of the top investors in the valley, and we've achieved product-market fit in our initial markets. You'd join at a magical time when a single person could significantly change the course of the company.
Do your life's work with people you’ll love working with: we care strongly about our craft and want every person at Speak to feel like they're growing every day. We believe in the idea that working with people you both enjoy and have respect for makes everything better. We hire thoughtfully and only work with people we admire deeply.
Global in nature: We're live in over 40 countries and launching in a number of new markets soon. We have dedicated offices in San Francisco, Ljubljana, Seoul, and Tokyo, and you’ll have the opportunity to talk to users in each of these regions on a regular basis as well as travel.
Impact people's lives in a major way: Learning a language is one of the single most life-changing skills one can learn, and right now 99% of people never achieve their goal because the process is broken. We’re helping millions of people achieve their goals and improve their lives.
Speak does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.