Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP and VMware.
Spinnaker Support has an immediate opening for a Solution Architect (SA) to join our team in the US. The primary focus of a SA is to work collaboratively with the Spinnaker Support Account Executives during the opportunity/prospect development process, acting as the technical and security subject matter expert on a core set of Spinnaker Support product and service offerings. The SA will advocate our technical capabilities, security solution, value proposition, and the service benefits to our partners, prospects and internal sales force alike.
This SA will primarily participate in the sales process through prospect technical landscape and spend analysis, and technical solution development while acting as the subject matter expert that addresses all technical concerns. This role will support both third party support and managed services sales pursuits.
RESPONSIBILITIES
- This is an exciting and broad role where your voice will be at the forefront in shaping how we help our clients. It is a consultative advisory role that enables our customers to translate their technical stack into solutions.
- You will be working with experienced professionals who have worked, in majority of cases, for over 20+ years with SAP technology and with a team adept at problem solving with a customer centric approach to service delivery. You will gain bespoke insights into our customers, their requirements and learn how third-party support is an enabler for our customers to fulfil their business transformations well into the 2040's. There is scope for you to learn additional verticals and enhance your sales and presentational capabilities in a growing industry that now has significant recognition from industry commentators
- You will advise our customers on their journey of understanding alternate methods of support, based on your experience and practice or awareness of the deployment, management, and updates for the SAP ERP stack (any exposure to Oracle, VMware is a bonus).
- You will help frame stories and interpret technology challenges into real business solutions and outcomes.
- You will heavily participate in and contribute to the commercial aspects of the solution by drafting support spend estimates and cost prediction models.
- You will play a key role in driving both technical and financial aspects of the solution by working with other teams across different time zones and often under tight timelines.
- Proactively adapts to new challenges with minimal supervision and takes ownership of developing processes and frameworks suited to the Americas region.
- You will be adept at reading the audience in conversations and be able to tailor your talk track or responses accordingly.
- A team player with a passion for understanding the complexities of third-party support. Willing to invest time and effort to learn and collaborate with peers and colleagues throughout the process.
- Open to supporting other regions as needed, contributing knowledge and assistance across geographies.
- Able to quickly grasp new or unfamiliar concepts, especially within the third-party software support ecosystem.
- Demonstrates empathy and foresight in responding to last-minute or ad hoc requests from management, colleagues, or prospects. Strives to deliver thoughtful, tailored, and actionable responses.
- Builds and maintains strong, lasting relationships with in-region partners around delivery, resale, referral, and license compliance.
- Leads, owns, and collaborates on RFP/RFI/RFQ exercises, ensuring high-quality and timely submissions.
- Anticipates challenges and proactively works to resolve them by coordinating with internal and external stakeholders.
- Demonstrate foresight by identifying gaps in messaging and creating quality collateral (PowerPoint slides, whitepapers, data analysis) with minimal supervision.
- Commands credibility with prospects and partners by leveraging deep technical expertise and experience to build trust and influence.
- Quickly gains a strong understanding of SAP security approach under third-party support and serves as a trusted security advisor to prospects, customers, and partners.
- You will advise your peers in sales on the interwoven nature of the SAP software footprint in front of you.
- You will work across a broad range of industries in the Americas region as well as globally and across a wide range of unique and different customer sets.
- You will thrive working as a team but also shine working on your own with minimal supervision, continuously learning and enhancing your contributions by leveraging expertise and knowledge.
REQUIREMENTS
- Experience in a customer-facing role such as consultant, solutions engineer or solutions architect.
- Excellent problem-solving skills. Ability to listen and work with customers in order to fully understand the problem or gap facing them and make sure they adopt the best possible solution.
- Excellent presentation, communication and soft skills with the ability to articulate Spinnaker message to both technical and non-technical (including CxO level) audience.
- Ability to think rationally and creatively in order to identify opportunities in challenges.
- Excellent product knowledge (mainly around ECC, S/4HANA) from 10+ years’ experience
- Thorough understanding of the roadmap for SAP - RISE/GROW, including the advantages and disadvantages of moving to RISE
- Proficient in Netweaver/ABAP Platform, BOBJ, MES, other SAP technologies. Nice to have experience in SaaS platforms such as BTP
- Well-versed with industry specific IT processes within SAP
- Demonstrates an excellent attitude towards challenges, adept at transforming them into effective solutions. Solid awareness of SAP Cloud strategies.
- Good knowledge and/or experience with SAP application security as well as technical security around the BASIS tech stack
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