The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
Position Overview
We are seeking an experienced DevOps Engineer to lead strategic cloud infrastructure initiatives at SpryPoint. This role will drive migrations from Elastic Beanstalk to ECS/Fargate, RDS to Aurora Serverless v2, and the adoption of AWS CDK (Python) for infrastructure as code across our multi-tenant SaaS platform.
You'll work with a skilled team managing extensive AWS infrastructure, applying AWS Well-Architected Framework principles to ensure reliability, security, and performance at scale. This is an opportunity to shape modern cloud operations while leveraging AI-assisted development tools to accelerate delivery and enable team self-service capabilities.
🛠 Responsibilities
- Lead infrastructure migrations from Elastic Beanstalk to ECS/Fargate and RDS to Aurora Serverless v2 with zero downtime
- Design and implement AWS CDK (Python) patterns for infrastructure as code, establishing team standards and best practices
- Optimize PostgreSQL and Aurora databases for performance through query tuning, connection pool management, and capacity planning
- Architect and standardize network infrastructure using VPCs, Transit Gateway, security groups, and routing aligned with AWS Well-Architected Framework
- Build automation workflows using Python, AWS Lambda, and Step Functions to improve operational efficiency
- Implement observability and monitoring systems using AWS native tools (CloudWatch, Application Signals, X-Ray, etc.) to proactively identify and resolve issues
- Create comprehensive runbooks and documentation that enable team self-service and reduce dependencies
- Mentor DevOps engineers on infrastructure fundamentals, AWS best practices, and effective use of AI-assisted development tools
- Collaborate with engineering and security teams to maintain SOC2/PCI compliance while enabling rapid delivery
- Drive operational excellence through systematic troubleshooting, incident response, and continuous improvement
💡 Required Skills
- 5+ years managing production AWS infrastructure at scale, including ECS, Fargate, and container orchestration
- Proven track record leading cloud migrations or infrastructure modernization projects from planning through production
- Strong experience with PostgreSQL or Aurora including performance tuning, query optimization, and connection management
- Proficient in Python for infrastructure automation, CLI tools, and operational scripting
- Experience with infrastructure as code using CloudFormation, Terraform, or AWS CDK
- Deep understanding of AWS networking including VPCs, Transit Gateway, security groups, NACLs, and routing
- Solid Linux system administration skills and systematic troubleshooting methodology
- Experience designing and maintaining CI/CD pipelines with Jenkins, GitHub Actions, or similar tools
- Strong written and verbal communication skills with ability to create clear technical documentation
- Familiarity with AWS Well-Architected Framework principles and their application in production environments
⭐ Preferred Qualifications
- AWS Certifications such as Solutions Architect Professional or DevOps Engineer Professional
- Hands-on experience with AWS CDK using Python for infrastructure definition
- Production experience with Aurora Serverless v2 and understanding of its scaling characteristics
- Proven use of AI-assisted development tools (GitHub Copilot, Claude, Cursor) to accelerate delivery while maintaining quality
- Experience leading technical projects and mentoring DevOps or infrastructure teams
- Background deploying and supporting JVM applications
- Knowledge of AWS observability stack including CloudWatch, X-Ray, and OpenTelemetry
- Familiarity with disaster recovery strategies, high availability patterns, and backup solutions in AWS
- Understanding of AWS Control Tower and multi-account governance strategies
Our Exciting Hiring Process!
We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:
👋 Stage 1: 30-minutes Recruiter Interview
We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.
👥 Stage 2: 30-minutes Hiring Manager Interview with TJ Lewis, DevOps Manager
This is a great opportunity to discuss your career goals and high-level technical experience, and to learn how we can support your growth and aspirations.
🧑💻 Stage 3: Take Home Exercise
The test has a 3-day deadline and focuses on AWS. We’re not looking for perfection; we’re more interested in understanding your approach to problem-solving.
👥 Stage 4: 1-hour Final Technical Interview
You’ll present your take home assignment to the team, we’re interested in both your final solution and your thought process in getting there. This is a great chance to showcase your technical skills and see if there’s a strong team fit.
🚀 Stage 6: References/Offer
We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment with flexible working hours across North America
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $500 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
