Audit Service Delivery Coordinator (Life Sciences)

Primary Responsibilities

• Schedule across SQA’s entire set of services under the Audit family of products: Audits, assessments, and supplier desktop evaluations

• Schedule and/or prepare assigned services via coordination with internal teammates, Clients, Suppliers, and Associates

• Prioritize assigned workload based on Client due dates, program risks, and dependencies, taking ownership of the reasoning behind selected trade-offs

• Make timely scheduling decisions with the information available, documenting assumptions and escalating when a decision carries Client or compliance risk

• Adhere to scheduling and preparation throughput and efficiency goals

• Escalate and/or and resolve scheduling conflicts, data discrepancies, and Supplier or Associate availability issues

• Provide timely and accurate program activity-related status notes for cross-functional transparency

• Maintain accuracy in all applicable databases, platforms, and systems

• Scheduling services dates which meet Client due dates

• Maintain accurate and current documentation including templates, checklists, and technical documentation; checking for completeness and accuracy against Client requirements; correcting errors or escalating discrepancies

• Coordinate and run planning meetings with internal teammates, Clients, and Associates

Experience and Qualifications

• Proven experience in a role related to quality, documentation, coordination, operations, logistics, or supply chain role, preferably in a fast-paced environment

• Experience working cross-functionally with multiple teams or stakeholders

• Experience in Life Sciences, Aerospace & Defense, or related manufacturing industry is a plus

• Analytical mindset, with the ability to see how people, dates, requirements, and systems interact and to solve complex scheduling constraints

• Demonstrated ability to prioritize competing deadlines using sound judgement and to explain the reasoning behind trade-offs

• Comfortable making decisions with incomplete information, with a clear sense of when to escalate

• Strong problem-solving skills, with the ability to analyze an issue, identify the cause, and put a practical fix in place

• Exceptional attention to detail and accuracy, with the judgement to focus on the details that affect Client requirements and compliance

• Working proficiency in Microsoft Office Suite, and preferred experience with databases, scheduling, project management, or document management software

• Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously

• Strong written and verbal communication and interpersonal skills

• High level of integrity and professionalism

• Ability to work effectively under pressure

• Proactive, solution-oriented, growth mindset

• Bachelor’s degree or equivalent experience required, with a preference for backgrounds in operations, logistics, supply chain, business analytics, or related analytical fields