Senior Lead, Executive Customer Relations (Member Experience)
•Oura· 2h
📣 Marketing⏰ Full-time⭐ Senior💰 $128k-150k🇺🇸 USA
2h ago
Squarespace·about 8 hours ago
Squarespace Customer Operations empowers users through scalable self-help tools, 24/7 personalized support, and customer advocacy. Working within Customer Operations, the Knowledge Base Content team produces help guides for the millions of people who use Squarespace to carve out their piece of the web. We're customer advocates, and we're on a mission to help them succeed.
As a Senior Technical Writer, you'll create and improve help content with customer needs, internal feedback, and efficiency in mind. You'll work closely with your manager and teammates, using data and analytics to ensure your guides are accurate, and aligned with industry best practices. You’ll focus on ensuring customers find the answers they need, whether they use AI search platforms, or browse the Squarespace Help Center, or interact with our chatbots. Our knowledge base supports a multi-product platform, with lots of room for ownership and developing expertise. You're perfect for this role if you're a strong technical writer and editor, who takes end-to-end responsibility for complex initiatives, incorporates high-level strategy to support department and company goals, and promotes innovation, thoughtful risk-taking, and inclusivity.
You'll report to a Senior Content Team Lead, and work remotely from an approved US State, or from our NYC Headquarters office.
The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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