The Role

StarRez is seeking a Manager, Sales to join our Community Relations team and lead a team of Account Managers across the Americas. In this role, you will be accountable for your team’s performance and results, leading your team to achieve bookings and revenue goals by growing and expanding relationships with existing customers across our core Higher Education, Staff Housing, and Purpose-Built Student Accommodation markets.

This is an exciting opportunity to step into a people-leadership role, where you will have a meaningful impact on both your team and the business. You will lead, coach, and develop a team of high-performing Account Managers, strengthen sales execution, and help the team consistently deliver results. By maintaining a strong understanding of your team’s performance, pipeline, and key opportunities, you will be able to identify risk and upside and forecast with the accuracy and rigor leadership needs to plan effectively.

You will also work closely with Sales leadership and cross-functional partners across StarRez to support strategic customer opportunities, strengthen customer relationships, and continue improving how the Community Relations team works and grows.

Ultimately, your leadership will help create a strong, accountable sales team that delivers for our customers and drives sustainable growth for StarRez.

Role Specifics

• Work Location: Remote (US)
• Travel: 30% (The percentage of travel is an estimation and may vary based on business needs.)
• Compensation Structure: In addition to the base salary listed below, this role is eligible for a commission plan.
• Reporting Structure: This role reports to the Director, Sales.

What You Will Own

• Lead, coach, and develop the Community Relations sales team, setting clear expectations and driving accountability for performance against upsell, cross-sell, bookings, and revenue goals
• Maintain strong forecasting and pipeline management discipline by conducting regular pipeline reviews with Account Managers, assessing the status and likelihood of key opportunities, identifying risk and upside.
• Drive strong and consistent sales execution across territory planning, pipeline generation, opportunity management, customer engagement, product demonstrations, proposals, and deal closure, ensuring the team effectively communicates and positions the value of StarRez solutions
• Play a key role in strategic renewals and expansion opportunities, including RFP responses and commercial negotiations, partnering with Sales leadership, Legal, Finance, and others to support complex opportunities
• Build and maintain relationships with key stakeholders at strategic customer accounts while coaching Account Managers to strengthen customer relationships and identify opportunities for growth
• Lead with an AI-forward mindset, responsibly embracing AI, automation and GTM technology to help the team scale, work more efficiently, and improve sales execution
• Strengthen team capability through ongoing coaching and sales enablement, participating in Sales Kickoff, Mid-Year Sales Training, and Sales Bootcamp, including delivering presentations and training sessions

Required Qualifications

• 2+ years of account management experience, with a demonstrated track record of strong sales performance and quota achievement
• 1+ years of experience coaching, mentoring, supervising, or developing team members
• Strong understanding of StarRez sales processes, tools, product solutions, and value positioning
• Demonstrated understanding of sales pipeline and opportunity management, with the ability to evaluate deal health, assess risk and upside, and use sales data to make informed decisions
• Strong customer-facing communication, presentation, and relationship management skills, with the ability to engage and influence a range of stakeholders and decision-makers
• Exceptional business judgment and problem-solving skills, with the ability to manager competing priorities and collaborate effectively across teams
• Proficiency with Salesforce, Gong, and other relevant StarRez go-to-market tools

Preferred Qualifications

• Experience leading, coaching, or supporting Account Management or sales professionals in a SaaS, technology, or comparable environment
• Experience coaching or supporting colleagues to improve sales execution and performance
• Experience supporting strategic or complex customer opportunities, including demonstrations, proposals, negotiations, or RFPs
• Experience delivering sales training, presentations, coaching sessions, or other sales enablement activities
• Experience using or exploring AI and automation to improve sales productivity, team effectiveness, or operational efficiency
• Ability to work flexibly with customers across different time zones, including international customers

Reasons to join our Team:

• A well-established, high-performance company that has been in business for over 30+ years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match.
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

Compensation Structure: In addition to the base salary listed below, this role is eligible for a commission plan.