Customer Success Intern

Location: Remote (Work from Home)
Duration: Summer Internship (10 weeks starting June 1, 2026)
Department: Customer Success

SuccessKPI is looking for a Customer Success Intern to support our Customer Success team in helping customers achieve maximum value from their investment in the SuccessKPI platform. This role will provide hands-on experience working with customer programs, success planning, platform adoption, and cross-functional collaboration with teams like Product, Engineering, Professional Services, and Education.

This internship is ideal for someone who enjoys working with people, solving problems, and learning how SaaS customer success teams help drive adoption, retention, and customer satisfaction.

Why Work for SuccessKPI

• Opportunity to work for a fast-growth global SaaS company in the rapidly growing analytics space
• A diverse, inclusive, and dynamic culture where employees are proud to work
• Hands-on exposure to real customer programs and enterprise relationships
• Opportunity to work with leadership and cross-functional teams — you have a voice at SuccessKPI
• Career development and growth opportunities as the company continues to scale
• Opportunity to build industry relationships and work alongside seasoned experts

What You’ll Do

• Support Customer Success Managers in managing customer relationships and ongoing engagement
• Assist with building Customer Success Plans, including customer goals, milestones, and adoption strategies
• Help track customer progress against key success metrics and KPIs
• Participate in customer meetings and internal account team discussions (as appropriate)
• Help prepare materials for recurring customer cadence meetings (weekly, monthly, quarterly check-ins)
• Support customer adoption efforts by helping identify new ways customers can use SuccessKPI across teams
• Assist in documenting customer feedback, product requests, and escalation needs for internal teams
• Collaborate with internal partners across Product, Engineering, Professional Services, and Education
• Support workshops and enablement sessions by helping organize content and follow-up actions
• Maintain and build knowledge of the SuccessKPI platform, new features, and best practices

What You’ll Bring

• Currently pursuing a BA/BS degree in Business, Communications, Analytics, Information Systems, or a related field
• Interest in Customer Success, SaaS, and customer-facing roles
• Strong organizational skills and attention to detail
• Ability to manage tasks proactively and work independently in a remote environment
• Strong written and verbal communication skills
• Calm, thoughtful approach to problem-solving
• A customer-first mindset and willingness to help customers overcome hurdles
• Desire to learn and grow skills in customer engagement, success planning, and SaaS operations

Nice to Have (Not Required)

• Familiarity with data and analytics tools (PowerBI, Tableau, Excel, SQL, etc.)
• Interest in contact center technology and customer experience analytics
• Experience working with cross-functional teams or project coordination
• Exposure to SaaS platforms, support tools, or CRM systems

About SuccessKPI

SuccessKPI is a rapidly growing SaaS analytics platform for contact centers. Our platform combines a rich data lake and BI layer with quality management, speech and text analytics, and real-time playbooks to help organizations act on customer conversations. Customers can get started in minutes with a robust, actionable customer experience management platform.

SuccessKPI is an Equal Opportunity Employer.