Support Engineering Intern

SuccessKPI is looking for a Support Engineering Intern to join our Support team and help troubleshoot product issues, support customer questions, and work closely with Product and Engineering to improve the overall customer experience.

This internship is ideal for someone who enjoys solving technical problems, learning SaaS platforms, and building strong customer-facing skills. You’ll gain real-world experience working with support tickets, debugging issues, testing product behavior, and helping turn support insights into better documentation and product improvements.

Job Location: Remote (Work from Home)
Duration: Summer Internship (10 weeks)
Department: Support / Engineering

Why Work for SuccessKPI

• Opportunity to work for a fast-growth global SaaS company in the analytics space
• A diverse, inclusive, and dynamic culture where people enjoy what they do
• Hands-on experience supporting real customers and real product challenges
• Exposure to cross-functional work with Support, Product, and Engineering
• Career development opportunities as the company continues to scale
• A team where your ideas are welcomed — you have a voice at SuccessKPI

What You’ll Do

• Help manage the support queue by responding to and resolving customer tickets in a timely, thoughtful, and human way
• Support customers across multiple channels (ticketing system, email, internal tools, etc.)
• Join customer calls to assist with platform questions and troubleshooting
• Investigate issues by testing and replicating bugs using tools such as Postman, JIRA, and internal diagnostics
• Collaborate with Product and Engineering by documenting issues clearly and submitting structured tickets when escalation is needed
• Assist with testing support-related items for product releases
• Update and improve the SuccessKPI knowledge base with new documentation, FAQs, and troubleshooting steps
• Help maintain and track customer feedback and suggestions to support product improvements
• Take ownership of intern-friendly projects related to improving support workflows, self-service resources, or internal processes
• Learn and adapt quickly — our platform and processes evolve often, and experimentation is encouraged

What You’ll Bring

• Currently pursuing a BA/BS degree in a related field (Computer Science, Information Systems, Engineering, Data Analytics, or similar preferred)
• Must be graduation between December 2026 and June 2027 to be eligble
• Strong problem-solving skills and a desire to learn technical troubleshooting
• Strong written and verbal communication skills
• Comfortable working independently in a remote environment while staying responsive and collaborative
• Interest in SaaS platforms, customer experience, or technical support
• Ability to stay organized and manage multiple priorities

Nice to Have (Not Required)

• Basic SQL knowledge
• Experience with tools like Salesforce, Postman, JIRA, or ticketing systems
• Interest in data analytics (Excel strongly preferred; PowerBI/Tableau/MicroStrategy a plus)
• Bilingual or multilingual skills (English + Spanish/Portuguese/German/French is a plus)

About SuccessKPI Inc.:

SuccessKPI is a rapidly growing and thriving business providing a pure SaaS analytics platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics, and the real-time action power of playbooks to act on customer conversations. Customers can get started in minutes with this robust and actionable customer experience management platform.

For more information on SuccessKPI, please visit us at successkpi.com

SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A