Solutions Engineer- EMEA
•NetBox Labs· 3h
🎧 Support⏰ Full-time📈 Mid Level💰 £75k-110k🇬🇧 London, UK
3h ago
Superdial·2 months ago
As an Onshore Fallback Agent, you will make outbound calls to healthcare organizations—including clinics, provider offices, and hospital departments—on behalf of our clients. Your primary responsibility is to verify provider details, schedule follow-up calls when needed, and ensure all information is accurately recorded in our CRM.
You should be comfortable with high-volume calling, clear communication, and consistent, quality documentation. This role is ideal for someone who is organized, personable on the phone, and able to follow structured workflows with precision.
Make 50–100 outbound calls per day to healthcare organizations to verify provider or operational information.
Follow a structured calling workflow to gather required data and ask targeted verification questions.
Schedule follow-up calls, callbacks, or escalations as needed.
Enter accurate, complete notes into our CRM and internal systems.
Maintain high attention to detail and data accuracy across all interactions.
Communicate professionally and clearly with external offices on behalf of SuperDial and our clients.
Identify any issues or discrepancies and escalate appropriately.
Meet daily and weekly productivity goals for call volume and accuracy.
You have 1+ year of experience in a call center, healthcare operations, customer support, or similar role.
You’re comfortable making high-volume outbound calls and handling repetitive workflows with consistency.
You communicate clearly, politely, and professionally on the phone.
You are highly organized, reliable, and detail-oriented.
You can follow scripts and structured processes while still engaging naturally.
You’re a fast learner who can pick up new systems quickly.
Experience calling healthcare organizations or working in RCM, patient access, scheduling, or medical office support is a plus, but not required.
Work with a fast-growing Series A startup transforming healthcare operations
Opportunity to grow into team lead or QA roles as the team scales
Mission-driven culture focused on speed, truth-seeking, and operational excellence
This role pays $15–17 per hour, depending on experience and performance during the interview process. Contractors are paid hourly based on hours worked.