Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Director of Enterprise AI Adoption to lead the integration of artificial intelligence across our business operations. This is a pivotal leadership role at the intersection of technology, change management, and business strategy. This individual will be responsible for defining our enterprise AI roadmap, evangelizing adoption across departments, and ensuring AI-powered tools deliver measurable productivity and business value at scale. This opportunity is ideal for someone who combines a deep understanding of AI/ML capabilities with strong stakeholder management skills and a track record of driving technology adoption in complex, matrixed organizations.

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility

Base Salary: $205,000 – $295,000 per year

Responsibilities:

AI Strategy and Roadmap

• Develop and own the enterprise AI adoption strategy aligned with SupplyHouse's business objectives and long-term growth plans.
• Identify high-impact AI use cases across procurement, operations, sales, customer service, and finance, and prioritize based on ROI and feasibility
• Serve as the primary internal authority on enterprise AI tools, platforms, and best practices including large language models, agentic workflows, and AI-powered analytics
• Monitor the AI technology landscape and advise executive leadership on emerging opportunities and risks

People, Change Management, and Culture

• Design and execute enterprise-wide change management programs grounded in proven methodologies to drive sustained, high-quality AI adoption across all levels and functions
• Act as a culture carrier for AI transformation championing a mindset of curiosity, continuous learning, and responsible experimentation throughout the organization
• Build internal champions, AI ambassadors, and center-of-excellence structures to scale AI literacy and usage across every business unit
• Develop training curriculum, playbooks, and role-based enablement programs to upskill employees on AI tools and workflows at every level, from frontline staff to senior leadership
• Create psychological safety around AI adoption by proactively addressing employee concerns about job displacement, skill gaps, and the pace of change positioning AI as a tool that augments human capability rather than replaces it
• Partner closely with the Human Resources team to embed AI competency into hiring profiles, onboarding programs, performance frameworks, and career development pathways
• Lead executive communications, all-hands presentations, and town halls related to AI strategy, adoption milestones, and organizational impact
• Identify and mitigate human-side risks of AI adoption including change fatigue, resistance patterns, and inequitable access to enablement resources across teams

Cross-Functional Leadership

• Partner with department heads across IT, Operations, Human Resources, Legal, and Finance to embed AI into core business processes
• Collaborate with the IT and Data Engineering teams to ensure secure, compliant, and scalable AI infrastructure
• Manage relationships with external AI vendors, consultants, and technology partners
• Coordinate with Legal and Compliance teams to establish responsible AI governance policies, data privacy standards, and risk frameworks

Measurement and Optimization

• Define KPIs and success metrics for AI adoption initiatives and report progress to the C-suite and Board as needed
• Establish feedback loops and continuous improvement processes to optimize AI tool performance and user experience
• Build business cases and ROI models to justify AI investments and scale successful pilots enterprise-wide

Team Leadership

• Build, lead, and mentor a high-performing team of AI program managers, analysts, and change agents
• Foster a culture of experimentation, curiosity, and responsible innovation within the team and across the organization

Requirements:

• Bachelor's degree in a related field
• 10+ years of progressive experience in technology strategy, digital transformation, or enterprise software adoption
• 5+ years in a leadership or director-level role with demonstrated experience managing cross-functional programs
• Hands-on experience with enterprise AI/ML tools
• Proven track record of designing and executing large-scale change management programs in complex organizations
• Exceptional executive communication and presentation skills; ability to translate technical concepts for non-technical stakeholders
• Strong analytical mindset with experience building business cases and measuring technology ROI

Who thrives in this role:

SupplyHouse is a people-first company with deep roots in the trades. We move fast, but we bring our teams along with us. The ideal candidate for this role is not just a technologist – they are a trusted colleague, a patient teacher, and a relentless advocate for making AI work for everyone, not just the tech-savvy individuals. You will succeed here if you:

• Lead with empathy and communicate change in ways that resonate with frontline workers and executives alike
• Are comfortable with ambiguity and energized by building something new in an organization that is still defining what AI means for its people
• Believe that culture and adoption are the hardest, and most important, parts of any technology transformation
• Listen before you prescribe, and take the time to understand the unique needs, fears, and motivations of each team you partner with
• Bring optimism and patience to resistance, treating skepticism as useful signal rather than an obstacle
• Hold yourself and your team accountable to outcomes, not just outputs (e.g.: adoption rates, workflow efficiency, and employee confidence matter more than tools deployed)

Why work with us:

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance –We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth –We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details:

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.