AI Proficiency at Sword Health

AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

• Explorer (Level 1) — Uses AI daily to boost personal productivity

• Builder (Level 2) — Creates workflows and tools that elevate the whole team

• Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

What you’ll be doing

• Provide 1-to-1 support to members through message-based chat and phone/video calls;

• Apply our digital approach to surgical prehabilitation and the management of patients with musculoskeletal disorders;

• Support the clinical validation of new therapeutic programs and products by assisting in data collection and testing.

What you need to have

Must have a Bachelor’s degree in Physiotherapy;

A minimum of 3 years of clinical experience in the treatment of musculoskeletal disorders;

A passion for personalised care that recognises the whole person, and views good health as more than just the absence of disease;

Excellent interpersonal skills that come across even through a digital care workspace, translating in the ability to engage our members;

Ability to balance clinical responsibilities with a strong focus on member empowerment, behavioural change, and motivational engagement;

Hard-working and able to handle the pressure of a fast-paced environment;

A strong commitment to data security and privacy.


A plus if you have experience in:

Completion of additional formal pelvic health education course(s), such as level 1 pelvic coursework (or equivalent);

Experience delivering behavioural support.