Technical Account Manager, Azure
•Archera· 22h
💼 Sales⏰ Full-time📈 Mid Level🇺🇸 USA
22h ago
Tekmetric·25 days ago
About Tekmetric
Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.
Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.
Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.
But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.
Come build with us. Join the journey. Shape the future of auto repair.
Working the Tekmetric Way
At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.
We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.
We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.
Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.
At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.
What You'll Do
As an Onboarding Enablement Specialist to build and deliver best-in-class onboarding experiences across our Revenue organization. This role owns the structured ramp journey for every new revenue hire — partnering closely with Revenue leaders to ensure new team members hit the ground running with the skills, knowledge, and tools they need to succeed. You will also own the ongoing management of our AI role-play content library, enabling reps to practice discovery, objection handling, and demos before they ever step into a live call.
Role-Specific Onboarding Design, Delivery & Continuous Improvement
Design, build, and continuously improve structured onboarding programs tailored to each Revenue role (SDR, AE, Field Sales, Expansion Sales). Facilitate virtual sessions, maintain LMS content, and coordinate with hiring managers and P&C to ensure a seamless day-one experience.
New Hire Progress Tracking & Manager Coaching Plans
Own visibility between enablement and the business. Build progress dashboards, develop standardized coaching plan frameworks for managers, conduct regular check-ins, and analyze ramp data to surface trends and flag at-risk new hires early.
AI Role-Play Content Library Management
Maintain and expand Tekmetric's AI role-play scenario library. Partner with Revenue leaders and SMEs to build new scenarios, manage assignment and sequencing in the LMS, and track completion and scoring data to refine content and report outcomes to leadership.
Revenue Leader Partnership & Needs Alignment
Act as a trusted partner to Revenue org leaders. Lead recurring stakeholder touchpoints to review onboarding effectiveness, collaborate with Revenue Ops, P&C, and IT on system provisioning, and serve as the internal voice of the new hire experience.
Promotional Path Readiness Support
Support the delivery of promotional readiness programs (e.g., SDR-to-AE) by assisting with scheduling, content prep, and LMS assignments. Ensure onboarding curricula connect to promotional competency requirements from day one.
LMS & Technology Ownership
Administer the Revenue org's LMS — managing user provisioning, course assignments, completion tracking, and reporting. Partner with the Sr. Manager of Sales Enablement on platform optimization.
What You'll Bring
Nice to Have
Who You Are
Successful candidates will also demonstrate many of the characteristics that our core values represent:
Why You'll Love Working With Us
Health & Wellness That Have You Covered:
Investing in Your Future (and Present):
Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!
Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers. Recruiter communications come from @tekmetric.com email addresses. Please visit this link for further information Fraudulent Job Offers