About the Role
We are looking for a proactive and customer-focused Technical Account Manager (TAM) to join our team. As a TAM, you will act as the main technical advisor for our strategic clients, helping them maximize value from our solutions, ensuring smooth product adoption, and driving ongoing success through expert-level guidance and support.
Key Responsibilities
• Serve as primary technical point of contact for enterprise customers, providing advanced troubleshooting, triaging complex issues, and coordinating with Support, Engineering, and Product teams to resolve escalations
• Become a product expert, guide customers on best practices for configuration, security, and architecture, and proactively recommend solutions aligned with their objectives
• Monitor system health and performance to preemptively identify issues, conduct regular technical reviews, and deliver reports with improvement plans
• Lead onboarding and implementation efforts, building strong relationships with technical stakeholders while maintaining high customer satisfaction and managing operational expectations
• Identify support trends to create long-term solutions and advocate for customer needs internally to influence product roadmap and improvements
Required Qualifications
• 5+ years in technical account management, solutions engineering, or technical consulting with proven ability to manage multiple enterprise customers and priorities simultaneously
• Strong technical proficiency: comfortable navigating Linux and Windows shells, extensive PostgreSQL knowledge, and solid understanding of cloud platforms (Azure, AWS) and system configuration/troubleshooting
• Experience with B2B SaaS products, IT security, and data platforms, plus familiarity with ticketing systems (Intercom) and project management tools (Jira)
• Excellent communication skills with ability to translate complex technical details into simple, understandable terms for non-technical stakeholders
• Strong analytical problem-solving abilities and interpersonal skills for collaborating effectively with customers and cross-functional teams
• Significant overlap with GMT+2, +3, or +4 time zones (Eastern Europe)
About Us
At Teramind, we're pioneering a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. As a global leader in user behavior analytics, insider risk management, and workforce intelligence, we empower businesses to transform data into a strategic asset - delivering clear visibility, control, and proactive protection across digital environments.
We're open to hiring in just about every country in the world! Feel free to apply even if you don't live in the country listed in the job description.
Benefits
This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.
Additionally:
• Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
• Competitive salary
• Career growth opportunities
• Flexible paid time off
• Laptop reimbursement
• Ongoing training and development opportunities
About our recruitment process
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.
All roles require reference and background checks
Teramind is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
